About this role
About the job About the Role The Brink’s National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience. We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a fast-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.
SCHEDULE Sunday–Thursday
• 15:00–23:00, with flexibility to provide overnight coverage as required
Key Responsibilities
• Respond to internal and external customer inquiries via phone and email • Provide support related to Brink’s products and services • Troubleshoot technical issues impacting customers and crew members • Collaborate with internal departments to ensure timely resolution of customer concerns • Follow established processes to diagnose issues and identify appropriate solutions • Generate and distribute operational reports throughout the day • Support ad hoc projects and serve as a key contact for customer communications • Deliver a professional, positive, and efficient customer experience
Required Qualifications We're looking for candidates who have:
• A passion for delivering exceptional customer service • Fluency in English and French (spoken and written) • Minimum 2 years of experience in: • Call Centre environments • Customer Service roles • Help Desk or Technical Support positions
• Strong problem-solving and troubleshooting skills • Ability to remain calm and effective under pressure • Ability to manage multiple priorities and quickly adapt between: • Technical support inquiries • Billing-related concerns • Phone and email communications
• Excellent verbal and written communication skills • Strong computer and technology skills • A positive, collaborative, team-first mindset • A continuous improvement approach with a willingness to suggest process enhancements
Nice to Have Qualifications: • Experience working within the transportation/security industry
Qualifications