About this role
Are you wanting to work for an organisation that values their people, invests in communities and has a commitment to our environment? Do you share a passion for maintaining a continual focus on Making a Difference with Real Care to customers and employees? If this sounds like you, then we have your next opportunity. -- Full Time | $34.28 p/h + Super | Tuesday - Friday 9.00am - 5.00pm & Saturday 8.00am - 4.00pm
Join a trusted national brand where your customer service skills truly make an impact.
Our Burwood Service Centre is seeking an experienced Face to Face Customer Service, Sales & Administration professional who can hit the ground running and deliver exceptional service to our Automotive Glass customers.
If you thrive in a fast‑paced environment, enjoy face‑to‑face interaction, and want a role with variety, this is the perfect opportunity.
About the Role As the first point of contact for our customers, you’ll play a key role in creating a positive experience from the moment they walk through the door.
• Days: Tuesday - Saturday Roster • Hours: Tuesday - Friday 9.00am - 5.00pm & Saturday 8.00am - 4.00pm • Must be flexible to work overtime as required
You will be responsible for:
• Delivering warm, professional face‑to‑face customer service • Selling of Vehicle Accessory Products • Greeting customers and visitors with a positive, helpful attitude • Managing phone, email and in‑person enquiries • Supporting the Service Centre Manager with daily operations • Updating customers on repair lead times • Conducting basic repair inspections on vehicles • Educating customers on our full range of services • Scheduling repair bookings and managing workflow • Issuing invoices and raising job authorities • Resolving customer concerns and following up queries
About You We’re looking for someone who brings professionalism, energy and initiative to the team.
You will have:
• Strong customer service experience (face‑to‑face preferred) • Excellent verbal and written communication skills • Professional presentation and a positive attitude • Ability to problem‑solve and create customer‑focused solutions • Strong time management and ability to prioritise in a busy environment • Intermediate–advanced Microsoft Office skills • Administration experience supporting daily operations • Comfortable with sales and confident in educating customers on additional services • A current driver’s licence (essential) • Full Australian work rights (essential)
Why Join Us?
• Supportive, collaborative team culture • Opportunities for growth and development • Competitive hourly rate • Reward & Recognition programs • Work with a respected national brand
If you’re ready to bring your customer service expertise to a team that values your contribution, apply now and start your next chapter with us.
-- If you meet the above criteria and you’re seeking a rewarding career with a nationally recognised household brand, then we would love to hear from you. Apply Now!
At O'Brien®, we put our customer at the heart of everything that we do, serving more than 360,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year. O'Brien is also part of Belron®, worldwide leader in vehicle glass repair, replacement and recalibration services, operating in 40 countries across 6 continents
Privacy: To review and consider your application, O'Brien® collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Privacy Policy and Terms of Use.
Agencies: O'Brien® does not accept unsolicited resumes or outreach from recruiting agencies. Absent a signed agreement and approval from O'Brien® to submit candidates to a specific requisition, we will not approve payment to any third party.