About this role
Scope: Follows established procedures on routine work Requires detailed instructions
Your Roles and Responsibilities:
• Support & cross-train into all L2 ITAM services as needed to maintain day to day operations for forward and reverse logistics. • Hardware picking according to FIFO policies. • Staging and packing of orders. • Responsible for inventory, asset management and e-recycling. • Corporate hardware imaging. • Use ticketing systems with a focus on customer service, SOP adherence, and quality. • Use ticketing systems to report individual and team work accomplishments and to track metrics, conduct daily quality audits for peer tasks and warehouse spaces. • Monitoring team absence levels & scheduling tasks based on availability • Identifying & corrective performance issues • Monitoring work queues for the site, and flag any tickets/orders at risk of SLA breach. Take corrective actions • Perform RCA on failures and provide countermeasures • Act as deputy to FL supervisor, and back-fill in managing team & tasks in their absence. • Utilize inventory data management software to maintain inventory accuracy and workflow. • Lead team meetings, report absences, and progress towards metrics and SLAs. • Ensure team task completion based on set schedule and SOPs. • Receive and inspect shipments. Verify accurate deliveries against purchase orders while looking for damages, shortages, wrong items and other concerns; notify onsite leadership and the appropriate person or vendor.Verify shipments to packing slips. • Load and unload shipments; loading dock duties as assigned. • Maintain inventory records; assess department or warehouse needs and order supplies as appropriate; maintain stock records. • Unbox, stock inventory on shelves, break down packing materials. • Responsible for inventory procedures including the actual total count of stock items and spot check as needed, and ensuring these tasks are completed based on set schedule. • Perform cleanup duties to maintain the warehouse in a safe and orderly manner. • Contribute to large scale global projects as needed. • Report inventory discrepancies, task progress and process gaps and determine and implement solutions. • Work with the compliance team on lost asset investigations and proactively provide updates. • Explaining SOPs to other team members and ensuring others are following SOPs. • Regular training with team members to ensure metric fulfillment. • Oversee inventory levels and engage cross functional teams for ordering inventory & planning hardware shipments for all LOCs within the assigned campus. • Liaise with cross regional peers on best practices, planning, and issue resolution. • Training and onboarding of T1 & T2 technicians with support from supervisor. • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
• High school diploma or general education degree (GED) and 2+ years’ related experience and/or training; or equivalent combination of education and experience. • High attention to detail and ability to follow other technicians’ direction to ensure quality. • Effectively utilize ticket, inventory, and dispatch management systems. • Determines methods and procedures on new assignments and may coordinate activities of other personnel. • Networks with key contacts outside one’s own area of expertise. • Proven ability to adapt to changing priorities, conditions, and circumstances while ensuring important deadlines are met. • Strong organizational skills including effective record-keeping and maintenance techniques. • Basic knowledge of computer hardware with the ability to learn new software. • Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc. • If applicable at site, ability to operate material handling equipment – pallet jacks and forklifts (if certified) is a plus. • Understands policies and objectives of the assigned program and corresponding activities. • Knowledge of health and safety regulations. • Proficient English communication in terms of speaking,writing and reading.