About this role
About the Role Astreya is seeking an IT Logistics Operations Manager to build, expand, and oversee global IT logistics operations for a leading technology client. You will own the end-to-end logistics service across NORAM, EMEA, APAC, and LATAM, including inbound and outbound logistics, IT asset operations, and a global IT peripheral vending program. This is a hands-on leadership role for someone who can bring consistency to multi-region operations, meet SLAs, and keep improving how the service runs as it scales.
Key Responsibilities Global Logistics Operations
• Oversee receiving, inventory control, staging, fulfillment, shipping, and reverse logistics across all regions • Build and maintain one global operating model with consistent SLAs, KPIs, and controls, carried out by regional teams • Manage domestic and international shipping, carrier relationships, customs and import/export coordination, and RMA/return workflows • Maintain chain of custody and audit readiness across all asset movements IT Peripheral Vending Program
• Own vending machine and smart locker operations end to end: catalog, planograms, par levels, restocking, and replenishment forecasting • Drive machine uptime and item availability targets; coordinate maintenance, incidents, and escalations • Deliver usage analytics, stockout analysis, and recommendations to optimize catalog and cost-to-serve • Support vending deployments, relocations, and decommissions for new or changing sites Asset & Inventory Management
• Ensure accurate, timely updates to the ITAM system of record for receipt, assignment, transfer, recovery, and disposition • Oversee cycle-count programs, variance investigation, reconciliation, and obsolete-stock management Program Expansion & Projects
• Plan and execute new-site launches, office moves, high-volume onboarding, events, and hardware rollouts • Scale capacity for surge and growth without fragmenting the service model People & Performance Leadership
• Lead, coach, and allocate work across regional leads and logistics technicians • Own SLA/KPI reporting, root-cause analysis, and performance reviews with client stakeholders • Maintain SOPs, runbooks, and training; identify automation and process improvement opportunities Qualifications Required
• 7–10 years of experience in IT logistics, supply chain, warehouse, or IT asset operations, including at least 3 years managing teams • Experience managing multi-site or multi-region operations • Strong working knowledge of inbound/outbound logistics, international shipping, carriers, and customs processes • Hands-on experience with ITAM or inventory systems and asset lifecycle management • Track record of delivering against SLAs/KPIs in a managed services or client-facing environment • Strong data and reporting skills (Excel/Sheets, dashboards, demand and variance analysis) • Excellent stakeholder communication and escalation management Preferred
• Experience running IT peripheral vending machines or smart locker programs • Background in managed services for enterprise technology clients • Experience with Jira, ServiceNow or similar ITSM/ITAM platforms • Experience with site launches, hardware refreshes, and large-scale rollouts • Lean, Six Sigma, or other process improvement background • Ability to travel as needed
Salary Range $82,108.50 - $154,800.00 USD (Salary) • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law