About this role
What this Job Entails: The Project & Program Management I role is responsible for planning and coordinating all aspects of information, system-specific projects from initiation to delivery. Projects often involve network, server, or software implementation and upgrades, and PC deployment. The role oversees work performed by IT staff and internal customers/partners by defining project requirements, performing feasibility and needs/impact assessments. The role develops detailed project plans and manages all implementation processes including resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints. Projects may vary in number, size and complexity.
Scope:
• Applies company policies and procedures to resolve a variety of issues • Works on problems of moderate scope • Receives general instructions on routine work and detailed instructions on new projects
Your Roles and Responsibilities:
• Manages cross-functional and technical projects. • Partner with functional teams during initiation, plan, design, procurement, deployment, and post deployment phases. • Responsible for managing/tracking program milestones, timeline, and overall deliverables. • Creates and maintains comprehensive project documentation including schedules, reviews, process documents, risk analysis, etc. • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. • Help to drive project lifecycle milestones from concept commit through project closure and advocate change management. • Assist with using metrics, SLAs, and KPIs to measure project performance using appropriate tools and techniques, and provide regular status updates. • Help with internal process improvements; remove gaps, across multiple teams and functions. • Ensure risks are accounted for and provide risk mitigation strategies. • Be a point of contact for vendor partners and internal stakeholders. • Coordinate and assist with regularly scheduled meetings with core teams. • Assist with evaluation of post project results against metrics; recommend or implement changes to improve delivery practices/processes. • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
• Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience • Builds productive internal and external working relationships • Exercises judgment within defined procedures and practices to determine appropriate action • Understanding of project management teams, resolving conflict, and meeting schedule timelines • Excellent communication skills (verbal, written, documentation) • Ability to work on multiple projects and assignments concurrently • Self-starter who is able to quickly learn new tools and gain familiarity with new processes and technologies with minimal assistance • Experience creating spreadsheets, presentation material, and project/process documentation • Strong observational and analytical skills, including: ability to collect, organize, analyze and disseminate significant amounts of information, strong attention to detail and accuracy, ability to track and report metrics, and manage risks • Ability to collaborate with stakeholders and communicate project updates to client executives.
Preferred Qualifications:
• Various certifications • Change management knowledge • Familiarity with various project management methodologies
Physical Demand & Work Environment:
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing • Must have the ability to move from place to place within an office environment • Must be able to use a computer • Must have the ability to communicate effectively • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers