About this role
L2 Technician (2–5 Years Experience) Key Responsibilities
• Diagnose and troubleshoot server issues; isolate root cause with remote teams
• Coordinate procurement and replacement of faulty hardware components
• Install replacement parts and manage return (RMA) to vendors
• Perform firmware upgrades ensuring compliance with approved versions
• Configure:
• IP addresses
• Default login/access credentials
• Support network admins in:
• Cable replacement / re-routing
• Optics replacement (server & switch ports)
• Hardware upgrades
• Rack, stack, and cable devices for remote configuration readiness
• Provide hands-on support for ad hoc operational requests
• Validate connectivity and operational readiness post-installation
• Conduct physical audits for inventory accuracy
Salary Range $39,976.00 - $63,120.00 USD (Salary) • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law