About this role
What this Job Entails: The Project Coordinator I will plan and coordinate aspects of projects from initiation to delivery. Projects often involve logistics planning, network, server, and/or software implementation/upgrades, PC deployment and the like. Projects may vary in number, size and complexity.
Scope:
• Follows established procedures on routine work • Requires detailed instructions and tracking
Your Roles and Responsibilities:
• Gather and maintain project requirement lists. • Provides weekly project updates including action item updates. • Schedules and coordinates project reviews and follows up on assigned actions. • Effectively and accurately communicate status to the team. • Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures. • Assists with identifying project issues, resolving blockers, and/or escalating the issue to the manager. • Takes part in organizing, attending and participating in stakeholder meetings. • Documents and follows up on important actions and decisions from meetings. • Collaborates with various regional teams responsible for project resources and ticket resolution. • Assists with daily monitoring of the ticketing system, reassigning and creating tickets where required. • Produces regular reports as required. • Assists with identifying trends or recurring problems and escalates to management for resolution. • Assists with locating and defining new process improvement opportunities. • Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures. • Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics, SLAs, and KPIs, and delivering actionable insights to relevant decision-makers. • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position
Required Qualifications/Skills:
• Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience • Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues. • Familiarity with Google Workspace tools • Excellent Communication skills, both verbal and written • Proactive attitude and dependable • Excellent customer service skills • Ability to work both within a team and independently • Ability to multitask and prioritize workload • Ability to use good judgment, as well as problem-solving and decision making skills • Ability to maintain confidentiality and professional decorum
Preferred Qualifications:
• Understanding or previous experience with ticketing systems and/or project management system • Understanding of or previous experience in a technology driven environment
Physical Demand & Work Environment:
• Must have the ability to perform office-related tasks which may include prolonged sitting or standing • Must have the ability to move from place to place within an office environment • Must be able to use a computer • Must have the ability to communicate effectively • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers