About this role
What this Job Entails: The Field Technician III will join our expanding team. They must have high level IT knowledge to carry out instructional documentation.
Scope:
• Follows established procedures on routine work • Requires following minimal or no instructions
Your Roles and Responsibilities:
• Engage with stakeholders and partner teams with the utmost professionalism and customer service • Ensure that SLAs and daily deliverables are met • Follow all policies, standards or safety guidelines that the client requires • Assist with installation of all IoT equipment and displays • Assist with problem solving and troubleshooting of any issue that may arise during an installation • Perform and/or provide remote assistance for equipment setups, breakdowns and troubleshooting IoT or other office technology as required • Assist in identifying blockers and resolving them for timely deployments and/or restoration of service • Assist in performing physical installation, repair, maintenance, and testing activities as directed with meticulous attention to driving and maintaining the highest quality standards • Onsite and remote troubleshooting IoT and office IT equipment to include network troubleshooting • Perform resets/reimages of hardware • Ordering hardware as required and tracking • Tracking project deployments and driving them to completion • Provide instructional guidance to users in a detailed yet concise manner • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position.
Required Qualifications/Skills:
• High school diploma or general education degree (GED) and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience • (Preferred) Associate's degree (A.A) or equivalent from two-year college or technical school and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience • Ability to think and work independently • Excellent written and oral communication skills and strong customer service skills • Experience with spreadsheets, workflow and project management applications, and administrative software applications • Strong understanding of IoT setups and high level understanding of IT terminology and troubleshooting • Understanding of reading/understanding architecture, electrical, structural & system drawings • Travel to support other sites if required
Physical Demand & Work Environment:
• Must be able to sit, stand, stoop and bend for extended periods of time • Must have dexterity of hands and fingers to operate a computer keyboard, mouse, small power tools and to handle other office equipment • Must be able to regularly lift and transport up to 15 pounds, as well as frequently lift and or transport moderately heavy equipment up to 50 pounds • Must have the ability to perform office-related tasks which may include prolonged sitting or standing • Must have the ability to move from place to place within an office environment • Must be able to use a computer • Must have the ability to communicate effectively • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Salary Range $31.79 - $50.19 USD (Hourly) • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit. • Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.
Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:
• Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
• Dental provided through UHC
• Nationwide Vision provided by UHC
• Flexible Spending Account for Health & Dependent Care
• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
• Corporate Wellness Program provided by Goomi Group
• Employee Assistance Program
• Wellness Days 401k Plan
• Basic and Supplemental Life Insurance
• Short Term & Long Term Disability
• Critical Illness, Critical Hospital, and Voluntary Accident Insurance
• Tuition Reimbursement (available 6 months after start date, capped)
• Paid Time Off (accrued and prorated, maximum of 120 hours annually)
• Paid Holidays
• Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law