About this role
Tax Manager
Job Description: Job description : • Support end-to-end coordination of desk activities • Prepare for and coordinate the TCPT Indirect Tax Support Desk management and reporting • Lead stakeholder management including monthly / quarterly communication • Implement improvement Initiatives • Support service management including individual / team performance against defined SLA's. • Oversee and review (or delegate review) of analyst’s work as appropriate • Support continuous process improvement: • Provide single point interface for Client into respective process delivery matters • Responsible for delivering the agreed productivity benefits/gain share • Oversee and review (or delegate review) of analyst’s work as appropriate • Confirm team members have appropriate training and background
Experience and Qualification: • Qualified CA or equivalent with 8+years experience or with 10+ Years experience • Good Knowledge of Indirect Tax & Direct Tax of APAC • Strong in MS-Excel • Meet/Ensure all the defined service levels agreed • Liaise and handle escalation calls and emails from business stakeholders. • Track and measure customer feedback • Escalate issues to the Business Process Managers as needed • Responsible to drive process related automation & transformation through bottom –up approach • Ability to lead and motivate team to achieve performance goals