Customer Care Representative @ Employer

Select which cookies you accept Strictly necessary Operations · Netherlands - Rotterdam · Hybrid Customer Care Representative You support B2B and B2C customers, own cases end-to-end, and turn payment and invoice questions into great customer experiences. Apply here We are Last Mile Solutions With over 360.000 charging stations, 1.9 million charging cards and users across 22 countries, we are the largest independent e-mobility platform in Europe. Our mission is simplifying the energy transition and creating a sustainable world by turning energy into value. Due to a growing volume of requests for our Customer Care department as we navigate through an ongoing transition, we are looking for a talented and driven Customer Care Representative (full time) to join the team in our Rotterdam office. Our core values · Empowering Connections · Exploring with purpose · Owning our impact Your role You are the first point of contact for business customers (B2B) and end-users (B2C). In this role, you handle queries that are related to payments and invoices. You own each customer case end to end: from the first contact through investigation, resolution and clear follow-up. Sometimes you will need help or expertise from other departments. You clearly describe the problem and align on needed actions with your colleagues whilst keeping the case under your responsibility. Your goal is not to close a ticket, it is to help the customer. You take responsibility, deliver reliably and act transparently. We operate internationally, hence you will speak to clients alternately in Dutch and English. What you will do · Customer support: You handle questions by phone and e-mail, identify the root problem by listening carefully and clarify what the customer needs. · End-to-end ownership: You follow each case through, track actions and commitments, keep the customer informed and don't stop until there is a useful solution or a clear next step. · ...