About this role
Your missionWanted: The Cheerful ChampionAt Staybridge Suites The Hague we believe hotels should feel less like… hotels and more like a really good idea. The kind where guests feel at home, surprise is part of the package, and smiling comes naturally.That's where you come in.You are warm, welcoming, big-hearted, and genuinely care about people. You don't just deliver service you create moments. You inspire guests to ditch the travel routine and actually enjoy their stay. In short: you're cheerful, capable, and allergic to the phrase “that's not my job.”So… what's the job really?When guests walk through our doors, they should immediately think:“Ah yes. I'm home.”As Operations Manager, you're the behind-the-scenes wizard making sure everything runs smoothly while also being front and center when it counts. You'll keep the hotel humming, the team motivated, the guests happy, and the spreadsheets behaving themselves.You might even step in as General Manager when needed, no pressure. Your profileWhat are we looking for in our Cheerful Champion? • Fluent in Dutch and English (extra languages earn bonus points). • 3+ years in hotel/front office/guest service roles • At least 2 years leading or supervising a team • Extended-stay experience? Big plus. • Fluent in Dutch and English (extra languages earn bonus points). • A “make it happen” mindset—solutions over excuses • Naturally cheerful, proactive, and positive • Socially savvy and digitally connected • Experience with Opera is preferred • Flexible to work nights, weekends, and holidays (hospitality never sleeps)Job requirementsYour Day-to-Day • Make sure guests feel welcomed anytime, every time • Handle complaints with grace, humor, and solutions not panic • Build relationships, collect feedback, and turn “good stays” into “I'm coming back” stays • Inspect front and back of house and fix things before guests even notice them • Lead, co