About this role
KLG Europe www.werkenbijklg.nl Vacancy Title KLG Europe is a global logistics service provider. We offer a wide range of services, various transport modalities, and deliver logistics solutions to customers across a diverse range of industries. Quality is at the heart of everything we do. We work closely with our customers to develop tailored solutions and are known for being innovative, proactive, and entrepreneurial. At KLG, we provide Borderless Logistics and an exceptional level of service. As a result, the Key Account Department is a crucial link within our organization. As a Key Account Representative, you have a thorough understanding of your customers' supply chains and all related processes. You place the customer at the center of everything you do and build strong, long-term relationships based on trust and partnership. It is your responsibility to support customers with all their questions, resolve issues efficiently, and ensure they receive the highest level of service. Daily, you actively gather information internally and provide customers with proactive updates and feedback. You will be part of a dynamic and supportive team where collaboration is key, both within the department and across the wider organization. Together, you ensure that all logistical challenges are resolved effectively and efficiently. At the end of the day, you can go home knowing that, as a team, you have made a real difference for your customers. What will you do? • Managing correspondence, emails, and telephone communication with customers • Answering customer inquiries and, where necessary, redirecting or escalating them to the appropriate contact person; • Collecting and proactively providing information regarding services and operations; • Establishing and maintaining clear agreements with key accounts; • Receiving customer orders and processing them accurately in our Transport Management System (TMS); • Confirming an...