About this role
Do you enjoy working with people and helping them succeed? Join Uber as a Customer Support Specialist at our Greenlight Hub in Amsterdam! Are you customer-focused, proactive, and comfortable in a dynamic, fast-paced environment? Then we have the perfect opportunity for you! What are you going to do? As a Customer Support Specialist, you are the main point of contact for drivers and delivery partners. Based at the Greenlight Hub in Amsterdam, you provide both in-person and virtual support, helping partners successfully join and operate on the platform. You provide clear guidance, resolve issues efficiently, and create a welcoming and professional experience for partners. Combining customer service, operational thinking, and problem-solving skills, you help partners get started quickly and support their ongoing success. What You'll Do - Provide in-person and virtual support to drivers and delivery partners at the Greenlight Hub; - Assist partners with account setup, document verification, and onboarding processes; - Troubleshoot issues related to accounts, payments, trips, documentation, and app functionality; - Educate partners on platform policies, updates, and best practices; - Deliver a high-quality customer experience while maintaining operational efficiency; - Collaborate with internal teams to escalate and resolve more complex cases; - Maintain accurate records and follow internal procedures to ensure compliance and data accuracy; - Contribute to a positive, professional, and supportive work environment. What do we offer? - A competitive salary of €3,700 gross per month based on a 40-hour work week; - 25 vacation days; - 8.33% holiday allowance; - Pension plan from day one; - Free daily meals in the company cafeteria, so you can focus on your day while we take care of lunch; - Access to the Adecco Academy for professional development. Where will you work? Uber is one of the world's leading technology platforms, connecting people, businesses, and com