About this role
Responsibilities Lead project delivery from initiation through to successful completion in collaboration with cross-functional teams. Define project scope, goals, and deliverables based on business requirements and IT capabilities. Develop comprehensive project plans and communication materials in line with organizational standards. Manage project budgets and propose adjustments according to defined processes. Identify, evaluate, and mitigate risks and issues throughout the project lifecycle. Establish and track KPIs to measure the business value created by project outputs. Requirements You hold a university degree in Informatics or a related technical field. You bring 2+ years of experience in Conversational AI or Chatbot project management. You have 2+ years of experience working within the public sector or government-owned organizations. You possess demonstrable experience using Jira across at least two different project environments. You have a Project Methodology Certificate such as PM² . You hold an Agile Methodology Certificate . You're proactive, possess strong organizational capabilities, and demonstrate a solution-oriented mindset. You are fluent in Dutch or French (C1 level) with good knowledge of the second language and English (B level). Nice to Haves Experience with Confluence and ServiceNow . Familiarity with managing e-commerce or customer-facing applications . Proven experience in stakeholder management and steering committees. Possession of a SAFe Certificate . Knowledge of Azure , RAG , LLMs , and Embeddings .