About this role
Less ticket handling, more ownership.Take responsibility for the full IT support scope and make a real impact across the business. Our partner, an established professional services firm, is looking for an IT Support Specialist to strengthen its internal IT team. Supporting a large network of professionals, IT plays a key role in keeping the business running smoothly. What makes this opportunity different? You won't be one of many people handling a small piece of the puzzle. You'll work closely with one teammate, sharing responsibility for the company's day-to-day IT operations and taking ownership of issues from start to finish. Support Specialist - Tasks & Responsibilities Take ownership of IT support by handling day-to-day technical requests and resolving incidents across the organisation, from initial diagnosis to final resolution. Troubleshoot across the IT environment , including workstations, laptops, software, user accounts, connectivity and Microsoft 365. Manage a broad range of IT activities , adapting to business needs rather than working within a rigidly defined scope. Support colleagues throughout their IT journey , from onboarding and equipment setup to access management and ongoing technical assistance. Keep IT operations running smoothly by following up on incidents, documenting solutions and identifying opportunities for improvement. Work as a close-knit duo , sharing knowledge and responsibilities with your teammate while taking initiative and contributing to decisions about everyday IT operations. Support Specialist - Profile You have experience in IT Support, Service Desk or IT Operations , ideally within an accountancy firm or a professional services environment. You have hands-on experience with accounting software and tools such as Mandaten, Silverfin, ClearFacts or Bizzcontrol. You have a good understanding of Windows, Microsoft 365, workplace IT and technical troubleshooting . You enjoy working across different IT topics and are comfortable switching between tasks depending on the needs of the business. You demonstrate a strong sense of ownership and autonomy , taking responsibility for issues from diagnosis through to resolution. You are a hands-on team player who enjoys working in a small team, sharing responsibilities and taking initiative. You communicate fluently in Dutch and/or French .