About this role
Customer Service RepresentativeLocation: Fully Remote ) Job Type: Full-Time
Love helping people and solving problems fast? We’re looking for someone who can deliver high-quality customer experiences at scale, while keeping every interaction clear, human, and efficient. This is a hands-on role where responsiveness, empathy, and execution matter every day.
About Uproot CleanUproot Clean is a fast-growing, performance-driven consumer brand built for pet owners. We create high-performance, eco-friendly cleaning solutions designed to make life easier without compromising sustainability.
Customer experience is at the core of our brand. Every interaction matters, and how we show up for our customers directly impacts retention, trust, and growth.
The RoleThis is a high-volume, execution-focused role. You will manage day-to-day customer interactions across multiple channels, ensuring fast, accurate, and human responses.
You are not just answering tickets—you are shaping how customers experience the brand.
This Role Is For You If:
You communicate clearly, empathetically, and efficiently
You are comfortable handling high volumes of customer interactions
You stay calm under pressure and solve problems quickly
You pay attention to details and don’t let things slip
You take ownership of issues until they are fully resolved
You are comfortable working independently in a remote environment
This Role Is NOT For You If:
You avoid dealing with difficult customers
You prioritize speed over accuracy and quality
You are not comfortable multitasking across platforms
What You'll DoCustomer Support Execution
Manage and respond to customer inquiries via email and support platforms
Ensure fast, accurate, and high-quality responses at scale
Maintain a consistent and professional brand voice
Social Media Support
Respond to DMs and comments across platforms like Instagram, Facebook, and TikTok
Engage with the community while maintaining brand tone and consistency
Order & Refund Management
Process order changes, cancellations, refunds, and exchanges
Ensure all actions follow company policies and are accurately executed
Conflict Resolution
Handle complaints with empathy and clarity
Investigate issues thoroughly and provide complete resolutions
Cross-Functional Collaboration
Share customer feedback and recurring issues with internal teams
Help identify patterns that can improve product or operations
RequirementsMust have:
Experience in customer service (ecommerce or DTC preferred)
Strong written communication skills in English
Experience handling social media interactions is a strong plus
High attention to detail and ability to multitask
Comfortable working in fast-paced environments
Work Requirements⏰ Schedule: Monday-Friday, 8:00 AM - 5:00 PM EST 💻 Workspace: Fixed, professional setup required (stable internet + backup plan)
Benefits & CompensationFully remote
Paid time off
Flex days. Enjoy an extra quarterly day off to unwind and recharge energies whenever you desire
Ownership & autonomy - trusted to build and execute strategy
Professional development - opportunities to learn and grow with the business
Ready to Apply?If you care about delivering great customer experiences and want to be part of a fast-moving team, apply now.