About this role
TL;DR: We're looking for a founding business operations hire to own our most important customer relationships and help transform how the $4T+ contingent workforce industry identifies authentic talent.
About Ropes
Ropes is building a new way for companies to hire talent, starting with anti-fraud technology and better skill-based interviews. We help staffing and recruiting firms fight fraud, identify top talent, and confidently market that talent to Fortune 500 companies and the top employers in the world.
Company highlights:
Talent-dense, capable team: We're a team of 10 from Penn, Stanford, Waterloo, Retool, MongoDB, and top tech companies with seed-stage headcount and Series A-type metrics
Well-capitalized: $3.1M seed round led by GSV Ventures & Boxgroup with angels from OpenAI, SpaceX, Retool, and more
Traction: We've flown past 7 figures in revenue, with dozens of enterprise staffing customers - including the largest staffing firm in the world
Market opportunity: Our customers are the premier firms of the $600B+ staffing industry. We're working to reinvent how that market operates from the ground up
What You'll Do:
Own the success of flagship enterprise accounts, tracking performance milestones, and building deep relationships from end users to executives
Work at the intersection of product, engineering, and GTM to ensure customer issues get the right prioritization and urgency
Build the playbooks and processes that will scale our key functions as the company grows from 6 to 30+ people
Who You Are:
You have 2 to 5 years of experience in management consulting, investment banking, or growth/ops/customer success at an early-stage technology company
You have a technical background (CS, Math, or similar degree) and are comfortable working closely with engineering teams
You don't wait for answers - you hunt them down. When context is missing, you dig through Gong calls, Slack threads, and customer data until you find it, then synthesize it into actionable insights
Why Ropes:
Early impact: Join at the exact inflection point. Past product-market fit and before scaling takes over
Ownership: As the first business operations hire, you'll own our most strategic customer relationships and shape how we build the function
Growth trajectory: This role evolves into leadership as we scale and add dedicated CSMs, Bizops associates, growth leads, and marketers
This is an on-site role in New York City, designed for operators who want to build something from the ground up.