About this role
Product Manager IntroductionPlotline helps consumer apps create personalized in-app and off-app experiences without repeated engineering effort.
We are looking for a Product Manager to own key product modules end-to-end. This is a 1-to-n product role focused on improving, scaling, and driving adoption of existing and new capabilities.
You will work directly with customers, designers, engineers, Customer Success, and founders to decide what to build, ship it, and ensure customers receive measurable value from it.
What You Will OwnOwn the roadmap for assigned in-app and off-app modules
Speak regularly with customers and participate in QBRs
Identify recurring customer problems and convert them into scalable product improvements
Benchmark Plotline against competitors and close important product gaps
Define requirements and problem statements for design and engineering
Drive features from prioritization through launch, adoption, and iteration
Measure whether shipped features improve customer value
Help establish Plotline as an innovative, AI-first, class-leading product
What Success Looks LikeFirst 3 MonthsDevelop a strong understanding of Plotline’s customers, products, and competitive landscape
Build relationships with 5 to 6 customers and independently run product conversations
Establish adoption and value metrics for assigned modules
Identify and prioritize the most important product gaps
Own at least one meaningful product improvement from problem definition to launch
First YearGet each assigned module adopted by at least five paying customers
Improve adoption and meaningful usage after launch
Deliver improvements that solve recurring problems across multiple customers
Keep Plotline competitive with leading customer-engagement platforms
Build a clear, evidence-based roadmap with explicit trade-offs
Demonstrate measurable improvements in customer value, retention, or expansion
ResponsibilitiesProduct OwnershipOwn assigned modules from roadmap through adoption and continuous improvement
Prioritize customer problems using customer evidence, usage data, commercial impact, competitive context, and engineering effort
Make clear decisions about what to build, what to delay, and what not to build
Define the smallest valuable version and reduce unnecessary scope
Customer InsightSpeak regularly with customers and independently lead product discussions
Participate in QBRs and understand how customers use Plotline
Synthesize customer interviews, support issues, usage data, and commercial feedback
Separate recurring product problems from one-off feature requests
Validate whether shipped solutions have resolved the original problem
Competitive BenchmarkingRegularly evaluate competing products and emerging market trends
Identify capabilities where Plotline must match or lead the market
Translate competitive findings into practical product decisions
Help ensure Plotline is perceived as innovative and AI-first
Product DeliveryGive designers clear problems, user context, constraints, and desired outcomes
Partner closely with engineering on feasibility, trade-offs, edge cases, and delivery
Maintain clear scope, requirements, success metrics, and non-goals
Resolve ambiguity and unblock decisions during development
Coordinate launches with Customer Success, Sales, Marketing, and Support
Adoption and OutcomesDefine success metrics before development begins
Create rollout, enablement, and adoption plans for every major launch
Track customer adoption, repeat usage, customer value, and retention signals
Investigate why valuable features are not being adopted
Improve, reposition, or stop investing based on evidence
What We Are Looking For3 to 6 years of product management experience in B2B SaaS or a comparable technology product
Proven ownership of products or modules from prioritization through adoption
Evidence of shipping and scaling features across multiple paying customers
Strong examples of measurable adoption, usage, retention, or business impact
Experience making prioritization decisions under limited engineering capacity
Ability to independently run customer conversations
Strong product judgment and customer empathy
Experience working closely with product designers and engineers
Comfort understanding APIs, SDKs, integrations, data flows, and analytics
Strong written and verbal communication
Strong SignalsYou can explain what you personally decided, shipped, and improved
You have taken a feature from low adoption to meaningful customer usage
You have rejected attractive requests to protect a more important outcome
You can identify patterns across conflicting customer feedback
You benchmark competitors without blindly copying them
You define success through customer outcomes, not launches
You continue owning a product after it ships
What This Role Is NotIt is not primarily a GTM, sales, or pipeline-generation role
It is not a project-management or ticket-writing role
It is not limited to launching new features
It is not a pure 0-to-1 discovery role
It is not about building custom solutions for every customer
Why Join Plotline?Own strategically important products used by consumer businesses globally
Work directly with customers, founders, designers, and engineers
Shape the roadmap across in-app engagement, off-app communication, analytics, gamification, and AI
See your work move from customer problem to shipped product and measurable adoption
Operate with meaningful autonomy and clear outcome ownership
If you enjoy understanding customers, making difficult product decisions, shipping with strong teams, and ensuring products create real value after launch, we would love to hear from you.