About this role
Training Delivery & FacilitationConduct engaging and effective training sessions (induction, skills-based, soft skills, etc.)Support ongoing training programs for all departments, including frontline and supervisory teamsDeliver regular refreshers and upskill sessions to maintain service qualityIdentify training needs for each department from the Audit resultsAssists Departments in identifying training needs for their departments after discussion with the Human Resources Manager and respective Heads of DepartmentDevelops & implements Departmental Training SystemsAssists Heads of Department in producing training plans for each departmentAssists Department Trainers in preparing their training sessions, achieving training objectives and reviews on a monthly basisMaintains standard resort training equipment & training library of resourcesConducts Team Member Orientation/ BAC and develops induction plans for new team members joining the teamDelivers briefings of all internal programs to Heads of DepartmentsCompiles the hotel’s training budget & monitors expenditure on a monthly basisProgram CoordinationAssist in planning the annual training calendar and scheduleCoordinate logistics such as venue booking, materials, and participant communicationMaintain accurate training records, attendance, and feedbackEstablishes & maintains team member, supervisory and management records of trainingReviews training policies, procedures & recommends improvements to managementContributes towards regional activities related to employee development as directed by the HRM and the Senior Management from time to timeAssists in the implementation at Team Member level of all the quality concepts introduced at the corporate levelConducts Train the Trainer program & ensures that the process operates effectively.Prepares the Annual Training Plan and monitors its actualizationCoordinates with the Constance Hospitality Training Centre on all external training activitiesCoordinates and ensure training actualisation for the resort interns. Conduct feedback sesssions during the internship periodTraining Development & ContentSupport the creation or update of training manuals, presentations, and e-learning modulesLocalize global content where needed to suit the culture and operational environmentGather feedback to improve training materials and learner experienceResearch for current trends in learning and update training programsMonitors training effectiveness in relation to guest feedback systems, complaint analysis etcParticipates in developing & implementing various training programs to meet identified needs & ensure guest service quality, profit enhancement & employee security/safety
4. Evaluation & Reporting
Collect post-training evaluations and assist in analyzing effectivenessReport on participation, feedback trends, and outcomes to the Training ManagerIdentify training gaps through observation or feedback and suggest improvementsPrepares monthly, quarterly and annual reports, calendars & briefs HRTDM on its statusConducts and evaluates all on-the-job trainingCompile and action on training feedback from EES, Monthly Trainer’s Meetin, Exit Questionnaires, Performance Management System, Succsion Planning and AuditsPerform the ‘Manager on Duty’ shiftPerform any other duties as assigned by Management
5. Support Learning Culture
Promote continuous learning and development culture across the organizationEncourage participation and engagement in training initiativesAssist with mentoring programs, cross-training, and internal development effortsPromotes training activties in social media platformsCoordinates on EVP programs (LinkedIn, Tiktok an dotehr social media platforms)6. Career Development
A. Learning Pathway Designer
Collaborates with HR and department heads to identify the skills, knowledge, and competencies needed for career progressionDesigns structured training paths (e.g. beginner → intermediate → leadership level) that align with job and development goalsB. Skills Gap Assessor
Helps assess individual and team skill gaps through training needs analysis, performance data, or assessmentsRecommends targeted learning interventions to close those gaps C. Program Developer & Curator
Creates or sources relevant training programs, workshops, or certifications that support employees’ growth goalsEnsures development options are accessible for different levels (e.g., new hires, emerging leaders, senior talent)D. Coach & Learning Advisor
Acts as a mentor or advisor in guiding team members toward the right training opportunities based on their career goals Encourages self-directed learning and ownership of personal developmentE. Progress Tracker & Evaluator
Monitors training completion and evaluates its impact on performance and development milestonesProvides reports or feedback to HR and managers on employee readiness for the next role or opportunity G. Supporter of Succession Planning
Identifies high-potential employees through training engagement and progress.Prepares talent for promotion by offering leadership development and cross-functional learning experiences DESIRED SKILLS AND EXPERIENCE:
Bachelor’s degree in Human Resources, Education, or related field2–3 years of experience in training, facilitation, or L&D supportStrong presentation, communication, and interpersonal skillsFamiliarity with training platforms or LMS (Learning Management Systems)Organized, proactive, and able to work collaboratively with multiple departmentsExperience in the hospitality or service industryCertification in training or adult learning principles (e.g., Train-the-Trainer)Basic data analysis or reporting skills for training evaluationComfort with digital tools (e.g., Canva, PowerPoint, e-learning platforms) WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
We believe in continuous learning and growth to help our teams achieve their full potential.A strong family spirit is part of our identity, we support and care for one another.We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.Our passion for luxury hospitality is reflected in every detail of the guest experience.We are committed to environmental and societal contributions, integrating sustainability into everything we do.🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.