About this role
Constance Belle Mare Plage, a luxurious resort in Mauritius, is seeking a dedicated and customer-focused Guest Service Supervisor to join our esteemed team. As a key member of our front-of-house operations, you will play a crucial role in ensuring exceptional guest experiences and maintaining our high standards of service excellence.
Oversee and coordinate daily guest service operations, ensuring smooth check-ins, check-outs, and overall guest satisfactionLead, motivate, and train the guest service team to deliver outstanding customer serviceResolve guest complaints and concerns promptly and professionallyManage guest inquiries and requests, providing accurate information about hotel services and local attractionsCollaborate with other departments to ensure seamless guest experiences across all touchpointsMonitor and maintain cleanliness and presentation standards in all guest-facing areasAssist in developing and implementing guest service policies and proceduresPrepare reports on guest feedback, occupancy rates, and other relevant metricsEnsure compliance with all health and safety regulationsParticipate in continuous improvement initiatives to enhance guest satisfaction and operational efficiency Proven experience (2-3 years minimum) in guest services or a related hospitality roleStrong leadership skills with the ability to motivate and guide a teamExcellent communication and interpersonal skills, with a focus on customer serviceFluency in English; additional languages are advantageousProficient problem-solving abilities and attention to detailIn-depth knowledge of the hospitality industry and luxury guest service standardsExperience with hotel management software and booking systemsAbility to work flexible hours, including evenings, weekends, and holidaysBachelor's degree in Hospitality Management or a related field is preferredPrevious experience in a luxury hotel or resort setting is highly desirableDemonstrated track record in achieving high levels of guest satisfactionStrong organisational skills and ability to multitask in a fast-paced environmentAdaptability and resilience in handling challenging situations WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
We believe in continuous learning and growth to help our teams achieve their full potential.A strong family spirit is part of our identity, we support and care for one another.We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.Our passion for luxury hospitality is reflected in every detail of the guest experience.We are committed to environmental and societal contributions, integrating sustainability into everything we do.🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.