About this role
Before Arrival: Villa Host to assist Front Office Team, if Villas are vacantOTHERS
Any Vacant Villa should be on Vacant Clean modeTo finalize the guest bill and ease procedures for the payment formalities.Packing up of luggage upon guest requestDeparture letter from Villa Manager
Departure:Final check of invoices (To be carried out 72 hours prior to departure)Coordinate & organise transfer from Villa.Collect from Front Office a copy of the bill for the guest to double-check his consumption & eventually to finalise payment.Promote guests in posting positive reviews on Trip Advisor and ReviewPro
Before DepartureCoordinate guest day to day activities with other departmentsCoordinate with F&B outlet regarding breakfast, lunch, dinner and BBQNote down all habits and hobbies of the guest for guest historyPropose FnB Planner / Propose personalise service to the guests
During StayPreparation of welcome registration card and welcoming letter, with the Front Office TeamWelcome guest upon arrival.Check in guest directly into the villa as per standard welcoming procedure
Upon ArrivalCoordinate with Villa Manager or Front Office Manager, of Villa operations, regarding guest history if any.Deep cleaning of Villa (the villa and its surroundings)Deep cleaning of Villa if Villa is back-to-backMake sure all villa inventory (linen, products, etc) are availableEnsure that particulars or special request is followed up.Prepare arrival set up – welcoming cocktail, champagne in ice bucket (where applicable) + fruit bowls as per hotel/villas standards.Ensure that Villa is ready set up with guest preferences and amenities half an hour prior to guest arrival time. Qualification:
Middle or Secondary Education + Additional training or certificates in the relevant field.Experience:
A minimum of 1 year of experience in hotel industry.Proven experience working in a top luxury resorts.Technical skills
Polyvalent skills.Excellent knowledge about customer service.Superb multitasking skills.Exceptional attention to detail.Fluency in English and another language, written and verbal communication.Knowledge of a third language is a plus. WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
We believe in continuous learning and growth to help our teams achieve their full potential.A strong family spirit is part of our identity, we support and care for one another.We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.Our passion for luxury hospitality is reflected in every detail of the guest experience.We are committed to environmental and societal contributions, integrating sustainability into everything we do.🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.