About this role
1. Customer Service & Operations
• Is responsible for the smooth running of the Laundry section during the absence of Laundry Manager.
• Ensure that standards of excellence in customer service are maintained and regularly updated.
(Linen provided is clean and to the hotel standard).
• Ensure that guest expectations are anticipated, met at all times and even regularly exceeded.
• Supervise delivery of linen (for the storeroom and distribution of unclaimed lost property.)
2. Maintenance of facilities
• Monitor maintenance of equipment, facility, and grounds through the use of a preventative maintenance plan based on company standards.
• Ensure that any breakdown of equipment and services are immediately reported and dealt with swiftly and efficiently.
• Ensure that in the context of the operations, all standards of management for the environment and its related legislation are strictly observed.
3. Human Resources
• Through proper communication ensure that team members have all the information they require in order to provide excellent customer service at all times.
• Ensure the appropriate employee levels for efficient operations while achieving set employee productivity targets.
• Checking of daily attendance sheet on a regular basis.
• Supervise completion of employee duty rosters and team holiday plans.
• Constantly monitor team morale to ensure that the personnel are kept in an appropriate state
of discipline, motivation and commitment to the objectives of the organisation at all times.
• Identify and ensure that the personnel receive appropriate and adequate training in order to achieve the desirable level of performance in the execution of their duties.
• Enforce adherence of employees to the dress, appearance and conduct codes established by the hotel.
4. Health & Safety Practices
• Ensure Occupational Health & Safety Act, local health and safety codes, and company safety
and security policies are met.
• Ensure and maintain that Health and Safety practices are followed at all times.
• Adhere to fire alarm or any emergency statutory procedures in the event of fire.
• Promote energy efficiency and environment and identify improvement to support
Qualification:
• Middle or Secondary Education + Additional training or certificates in the relevant field is a plus.
Experience:
• A minimum of 3 years of experience in hotel industry.
• Proven experience working in a top luxury resorts is a plus.
Technical skills:
• Strong interpersonal competence.
• Computer literacy and previous experiences with Opera are an advantage.
• Good organisational and planning skills.
• Good communication skill.
• Be required to ensure quality controls are in place and manage customer service inquiries.
• Fluency in English or another language, written and verbal communication.
• Knowledge of a second language is a plus.
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
We believe in continuous learning and growth to help our teams achieve their full potential.A strong family spirit is part of our identity, we support and care for one another.We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.Our passion for luxury hospitality is reflected in every detail of the guest experience.We are committed to environmental and societal contributions, integrating sustainability into everything we do.🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.