About this role
Job Role:
Assist organization in the formulation of customer service procedures, both internal and external; coordination of inter-staff assignments; development and preparation of reports Analyze facts and circumstances involved in making recommendations for solving customer service problems within the limits of standard or acceptable management and administrative practices Conduct research into matters of general or specific concerns concerning the agency’s customer services protocols, which affect the management of the office Review existing customer service methods or practices and make recommendations for improving processes and revises current methods, techniques, and procedures as deemed appropriate. Required Skills:
Associate’s degree or Bachelor’s degree in any fieldMinimum 3 years of related work experience as an Account Manager, Customer Service Agent, or Member Service AgentMinimum 3 years of previous work experience in an environment with sales, revenue or performance quotasKnowledge of DCMR Title 31 Regulations, and/or the for-hire industry regulations of a major jurisdictional area such as DC, NY, MAExperience with Salesforce Client Relationship Management (CRM) database systemsStrong computer skills, including Microsoft Office Suite and the ability to learn new software packages. **Please share me your updated word copy of Resume.
**I Appreciate, if you can refer someone who is looking for this position.
Contact:
Nayan Hazare
IT Recruiter at Comtech LLC
Call- 703-962-6656
nhazare@ comtechllc.com