About this role
Job Title: Application Support Manager
Location: Chicago, IL
Duration: Full Time
Job Description:
Responsible for the planning, management, execution, and the successful delivery of support services related to production support for ServiceNow.
Responsibilities:
Oversee and manage a team of production support analysts that resolve user initiated requests for change and incidentsAct as liaison between users, project team(s), management, and vendorsTroubleshoot/problem solve production issues as they ariseDirect the implementation of procedures that enable continuous delivery performanceResponsible for project scope management (initiation, scope planning/definition/verification/ change control)Responsible for project cost management (resource planning, cost estimating/budgeting/control)Responsible for project quality management (quality planning, assurance, and control)Responsible for project human resource management (organizational planning, staff identification, and team development)Responsible for project communication management (communications planning, information distribution, performance reporting, and administrative closure)Responsible for project risk management (risk management planning/identification, qualitative/quantitative risk analysis, risk response planning, risk monitoring and control)Develop and pursue relationships and leads with the goal of increasing revenuePrepare project reports for management, vendors, etc.Analyze procedures and problems to automate processing or improve existing business systemsDetermine compatibility between existing systems and new systemsManage and oversee ad hoc projects as assignedAssimilate conflicting information and make correct decisionsLead proposal efforts Job Qualifications:
Bachelor’s degree in Information Science, Computer Science, Engineering or related degree, or equivalent experience5+ years application support management experienceProficient in Microsoft Project and Microsoft Office Tools (including PowerPoint and Access)Previous experience with ServiceNow programming, data management, or technical networking is requiredFamiliarity with server technologies, internet technologies, or enterprise project management is desired
Must Possess:
PMP CertificationExcellent leadership, analytical, organizational, and communication skillsAbility to multi-taskExperience in project development life cycleExperience executing projects using automated testing toolsExperience in developing and maintaining client relationships while developing new business opportunitiesExperience with TSF Ability to perform requirement gathering, understand the client’s business processes, leading the prototype demonstration, and training the client. **Please share me your updated word copy of Resume.
**I Appreciate, if you can refer someone who is looking for this position.
Contact:
Nayan Hazare
IT Recruiter at Comtech LLC
Call- 703-962-6656
nhazare@ comtechllc.com