About this role
Job Description:
Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use Law Enforcement systems.Assist users through problem solving stepsInvestigates and resolves computer software and hardware problems of users.Serves as a contact for level 1 support.Serves as a contact for users having problems using computer software, hardware, operating systems and escalates as necessary.Determines whether problem is caused by hardware, software, or system.Answers questions, applying knowledge of computer software, hardware, systems and procedures.Talks with technical and non-technical co-workers to research problem and find solution.Test software and hardware for troubleshooting and problem resolution.Makes appropriate use of reference publications and diagnostic aids in resolvingtechnical problems.Assist in coordination of changes, upgrades and new products, ensuring systems will operate correctly in current and future environment.Assist personnel from law enforcement agencies in troubleshooting problems with their various terminals, computers and systems.Work effectively with diverse customer and colleague groups.Ability to obtain and maintain certification by Ohio Law Enforcement Automated Data Systems (LEADS) and FBI NCIC, which requires fingerprinting and criminal background investigation. Must have a valid Driver’s LicenseExperience with Microsoft Active DirectoryExperience with RSA SecuID token administrationExperience with Crystal Reports or other report writing toolsKnowledge of Remote device managementKnowledge of Mobile device configuration and wireless infrastructureExperience with Computer operating systems, equipment, peripherals, and application **Please share me your updated word copy of Resume.
**I Appreciate, if you can refer someone who is looking for this position.
Contact:
Nayan Hazare
IT Recruiter at Comtech LLC
Call- 703-962-6656
nhazare@ comtechllc.com