About this role
ABOUT NEW YORK CARES
New York Cares turns passion into action, leveraging resources through partnership, and creating long-lasting change across New York City. We've become the City's leading volunteer management organization by adapting and responding to our most pressing community needs – from everyday challenges like food insecurity and educational inequity to relief efforts in response to 9/11 and the COVID-19 pandemic. We are committed to creating a workforce that reflects the communities we serve, and fostering a workplace where every employee feels valued, finds a place of belonging, and brings their authentic self to work.
ABOUT THE TECHNOLOGY TEAM
The Technology Team enables the organization to deliver its mission at scale by providing the platforms, systems, infrastructure, and support that power volunteer engagement and day-to-day operations. The team oversees a broad portfolio of technologies, including the organization’s public website and digital platforms, Salesforce CRM and reporting systems, network and cloud infrastructure, cybersecurity, communications tools, financial and operational systems, and end-user support.
With a strong focus on service excellence, innovation, reliability, and data integrity, the team partners across all departments to improve workflows, strengthen reporting and engagement, safeguard organizational data, and deliver seamless digital experiences for volunteers, corporate partners, staff, and other stakeholders.
ABOUT THE DIRECTOR OF TECHNOLOGY
The Director of Technology leads all aspects of technology at New York Cares, including IT infrastructure, web development, digital product management, cybersecurity, and CRM/database systems. This role sets and executes the organization’s technology strategy, ensuring systems are aligned with program, marketing, and development goals.
The Director owns the roadmap across core platforms, with a focus on Salesforce (CRM) and the volunteer-facing website, driving a seamless, user-centered digital experience grounded in strong UX/UI principles. This role also ensures effective integration across systems to support data integrity, reporting, and engagement.
Reporting to the Chief Finance & Operations Officer, the Director manages a small technology team and external partners, and collaborates closely with senior leadership and cross-functional teams to deliver scalable, reliable, and impactful technology solutions.
SCOPE OF RESPONSIBILITIES
Lead and execute NYCares’ technology strategy, aligning systems and platforms with organizational growth and impact goals
Oversee Salesforce (CRM) as the system of record, ensuring strong data integrity, reporting, and cross-team adoption
Own the volunteer-facing digital experience, including the website (Drupal) and overall user journey
Drive integration between CRM and web platforms, ensuring seamless data flow and automation across systems
Partner with Programs, Marketing, and Development to improve engagement, conversion, and communication with volunteers and partners
Manage and develop the technology team, while defining the right balance of in-house vs. external support
Lead major technology initiatives, including website redesign, system enhancements, and new tool implementation
Oversee vendor relationships and external partners, ensuring quality delivery, timelines, and cost effectiveness
Ensure strong cybersecurity, infrastructure, and system reliability, maintaining a secure and scalable technology environment
QUALIFICATIONS
10+ years of progressive technology experience, including 5+ years in a senior leadership role (Director level or above)
Proven experience leading a CRM platform (ideally Salesforce) as a system of record, including data integrity, reporting, and user adoption
Demonstrated experience owning or leading a user-facing website or digital platform, including UX and performance improvements
Experience integrating CRM and web platforms, with strong understanding of APIs, data flows, and automation
Track record of balancing strategic leadership with hands-on execution in small-to-mid-sized organizations
Experience managing and developing technical teams, including working effectively with external vendors and consultants
Strong understanding of digital product thinking, including user journeys, engagement, and conversion
Familiarity with nonprofit, civic tech, or mission-driven environments (preferred but not required)
Excellent communication and cross-functional collaboration skills, with ability to translate technical concepts for non-technical stakeholders
COMPENSATION & BENEFITS
Benefits include:
Hybrid schedule: In office Mon/Tue/Thu. Remote Wed/Fri
11 paid holidays + 3 floating holidays
Paid time off: 12 days in year 1 + paid last week of Dec. 18 days in year 2
Paid sick leave
Paid Summer Fridays
Health & wellness coverage: medical, dental, vision (80% employer-paid), plus life & disability insurance
Retirement & tax-advantaged accounts: 403(b) plan, flexible spending accounts, transit reimbursement
HOW TO APPLY
Upload both current resume detailing your relevant experience and qualifications PLUS a cover letter describing your interest in the role and alignment with the mission of New York Cares Applications without both documents will not be considered.