About this role
In Service & Academy, you make sure our customers and service partners can keep their NEURA robots running. As Spare Parts Manager, you own spare parts end to end: what we offer, how an order becomes a delivery, what it costs, and how the business grows.
How you work
You are part of the Service & Academy team and report to the Head of Service & Academy. You work closely with Service Engineering, Development, Supply Chain, Finance and Sales.
Your mission & challenges
Your responsibilities, in order of priority:
1. Define spare parts
Define the spare parts portfolio for each NEURA product, together with Development and Service Engineering
Classify parts (e.g. wear parts, critical parts, recommended stock) and decide on which level they are replaced
Own spare parts master data and part numbering in our ERP system, and keep them current with every product change
2. Set up spare parts processes
Set up the process from quotation and order to delivery, returns and warranty handling
Build the demand forecast from installed base, failure data and lead times, and use it to define stock strategy: what is stocked where and when to replenish
Track KPIs such as availability and delivery lead time, and train the service team and partners
3. Define spare parts pricing
Define pricing model and price lists for spare parts, kits and exchange parts
Review prices and margins regularly, aligned with the Service Partner Program
4. Grow the spare parts business
Analyze installed base and sales data to forecast spare parts revenue
Develop offers such as spare parts kits and an online ordering channel, together with service partners and Sales
Set revenue and margin targets, report on progress and feed recurring failures back to Development
What we are looking for
Must-have:
Degree or comparable qualification in industrial engineering, supply chain, mechatronics, business or a related field
Several years of experience in spare parts management or aftersales, ideally in robotics, machinery or automotive
Experience in setting up spare parts processes, demand forecasting and pricing
Hands-on experience with ERP systems (master data, inventory, purchasing)
Structured, independent and comfortable building things from scratch
Good language skills in German and English
Nice to have:
Experience with Microsoft Dynamics 365 Business Central
Technical understanding of robotics or mechatronic systems
Experience with service partner or distributor networks