About this role
Your Mission & ChallengeOwn and manage strategic relationships with our most important enterprise customers
Serve as the primary point of contact for executive stakeholders at the C-level and VP level
Independently lead renewal, upsell, and account expansion initiatives
Develop and grow customer relationships through a structured, long-term account strategy
Identify opportunities to increase customer value, adoption, and revenue growth
Collaborate closely with Pre-Sales, Product, Engineering, and Customer Support teams
Drive customer satisfaction, retention, and long-term partnership success
Analyze customer needs and develop tailored growth and success strategies
Take ownership of Net Revenue Retention (NRR) and portfolio growth targets
Act as a trusted advisor, ensuring customers maximize the value of NEURA Robotics solutions
What We're Looking For7+ years of experience in customer-facing roles within technology, SaaS, automation, or industrial environments
Proven experience managing and growing strategic enterprise accounts
Strong background in renewal management, account expansion, and customer growth metrics such as NRR and customer health scores
Excellent stakeholder management skills with experience engaging executive decision-makers
Strong cross-functional collaboration capabilities and project management skills
Experience working with customer success methodologies, customer health frameworks, and account planning processes
Data-driven approach to portfolio management and customer growth strategies
Strong commercial mindset with a track record of identifying and executing expansion opportunities
Ability to balance relationship management with revenue responsibility