About this role
Customer Service Specialist
Position Type: Full Time
Location: Philippines (Remote)
Schedule: Wednesday - Sunday, 9AM to 5:00PM Sydney time
Salary Range: Php35,000 - 40,000 per month
About the CompanyOur client is a pioneering digital healthcare platform dedicated to revolutionizing how Australians access and manage their health. They are an end-to-end, entirely digital healthcare platform for prescribing and delivering medicines directly to consumers.
About the RoleIn this role, you will help our customers feel supported as they take on their health journey and ensure they have a mate there to help them along the way.
You will be reporting to the Customer Service Manager and support day to day customer success and service activities including live chat, email responses, order processing support and other activities relating to supporting our customers.
ResponsibilitiesRespond to / solve inbound customer tickets, emails, live chats, and/or outbound calls.
Respond to request a call back enquiries
Participate in proactive customer campaigns i.e. surveys, new product launches etc.
Communicate with pharmacies on queries or issues as required
Assist internal stakeholders with Customer Service related tasks
Competencies and Qualifications3+ years of experience in a customer service environment; experience in healthcare and/or Australian Based companies is advantageous
Strong english skills (verbal and written) is essential as this role will be communicating via phone, email, and live chat
Strong technology skills and/or the ability to learn multiple systems (including Hubspot and Front)
Strong attention to detail
Experience problem solving with customers and identifying other potential issues to resolve
Ability to work independently and as part of a team
A passion for health and wellbeing
What We Offer
100% Remote Work
13th Month Pay
Healthcare (HMO)
Comprehensive Fringe Benefits package
Paid Service Incentive Leave (SIL)
Paid Philippines Holidays
Free Learning and Development Programs
Application ProcessWe understand that searching for a new job can be challenging, and we’re here to support you every step of the way. Our goal is to make the process as transparent and respectful as possible.
Typically, the interview process includes a Recruiter Interview, Client Interview, and Practical Test, but this may vary depending on the role. Throughout each stage, we’ll keep you informed and provide feedback as quickly as we can, ensuring you feel valued and supported throughout your journey with us.