About this role
Customer Success ManagerLocation: Nashville, TN (in-person, district-facing)
Employment Type: Full-Time
Compensation: $80,000 – $95,000 annually, commensurate with experience
Who is InSite Health? InSite Health is a leading behavioral health organization partnering with several hundred schools to deliver best-in-class mental health programs for students. We are equally committed to supporting the employees who make this work possible by fostering a culture of care, collaboration, and shared purpose.
We leverage proprietary technology and a collaborative care model to help districts identify, support, and manage student needs more effectively by integrating clinical services, data-driven insights, and streamlined workflows. This approach helps reduce symptoms in students, improve outcomes, decrease risk, and allow schools to operate more efficiently across their behavioral health programs.
Position Summary The Customer Success Manager is the primary relationship owner and day-to-day point of contact between InSite Health and our Tennessee district partners. This is a client-facing, Nashville-based role responsible for ensuring successful program implementation, ongoing client satisfaction, and districtwide adoption of InSite’s platform and services. The ideal candidate understands K-12 school operations, has experience managing complex institutional relationships, and thrives in a fast-paced, mission-driven environment.
Key ResponsibilitiesClient Relationship Management
Serve as InSite’s named point of contact for district administrators, building leaders, and school staff
Build and maintain strong relationships with key stakeholders including the Director of
Schools, Directors of Student Services, Principals, and school counselors
Conduct regular check-ins, quarterly business reviews, and annual program reviews with
district leadership
Proactively identify and resolve client concerns before they escalate
Implementation and Onboarding
Lead the onboarding process for district partners, coordinating with InSite’s
implementation team, clinical staff, and district contacts
Manage the rollout of the InSite Wellness Platform across pilot schools and districtwide
expansion
Coordinate school-level training sessions in partnership with InSite’s clinical and training
team
Track implementation milestones and ensure the program stays on schedule and within
Scope
Program Oversight
Monitor platform utilization, adoption rates, and program metrics across all partner
schools
Prepare and deliver monthly and quarterly reports to district leadership
Coordinate support ticket resolution with InSite’s technical and clinical teams
Serve as the escalation point for school-level platform issues and service concerns
Growth and Expansion
Identify opportunities to deepen InSite’s partnerships with Tennessee district clients over
time
Support InSite’s expansion into other Tennessee districts by sharing learnings and best
practices from our Nashville engagements
QualificationsRequired
3+ years of experience in account management, client success, or program
management in a K-12, healthcare, or SaaS environment
Demonstrated ability to manage complex, multi-stakeholder institutional relationships
Strong organizational skills and experience managing project timelines and deliverables
Excellent written and verbal communication skills
Comfortable working independently in a remote/field-based role
Based in or willing to relocate to the Nashville, TN area
Preferred
Prior experience working with or within K-12 school districts
Experience working with children, youth, or families in an educational or community
setting
Familiarity with behavioral health, student wellness, or school safety programs
Familiarity with Behavioral Threat Assessment and Management (BTAM) processes or
school safety frameworks
Experience with SaaS platform implementation or client onboarding
Knowledge of the Tennessee education landscape and the Nashville metro area
Why InSiteMission-driven company with meaningful impact on student safety and well-being
Ground-floor opportunity to build InSite’s Tennessee presence
Competitive compensation and benefits
Collaborative, supportive team with strong clinical and operational leadership