About this role
Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.
About the Role:
The IC Operations Manager plays a pivotal role in safeguarding the accuracy, integrity, and regulatory compliance of inventory management and quality assurance processes within a pharmaceutical fulfillment center. This is an operations position: the successful candidate will combine pharmacist-level judgment on product integrity, regulatory compliance, and RX handling with hands-on ownership of inbound receiving, stowing, inventory accuracy, and fulfillment center quality assurance.
Key Responsibilities:
Safety & Risk Management
Partner with safety leadership teams to enhance processes and maintain a safe work environment for all associates
Facilitate weekly safety meetings with IC leadership and hourly team members to identify risks within the fulfillment center
Identify risks associated with inventory inconsistencies, product quality, or process inefficiencies, and formulate strategies to mitigate them while maintaining operational continuity
Inventory Control & Inbound Operations
Own end-to-end inventory control, including inbound operations (receiving, inspection, and stowing) for pharmaceutical products
Manage all receiving and storage functions across the facility
Ensure inventory accuracy, lot traceability, and expiration and/or beyond use date across the fulfillment center
Supervise inventory reconciliation, cycle counting, and audit procedures; identify and correct discrepancies and implement preventive measures
Deploy inventory control strategies to optimize stock levels, minimize losses, and ensure accurate inventory counts
Investigate root causes of inventory discrepancies using cause-and-effect analysis to resolve underlying issues
Own and standardize the product catalog across all sites, resolving naming and classification gaps
Monitor inventory metrics and KPIs to evaluate performance and identify areas for improvement
SOX Compliance
Maintain thorough command of Sarbanes-Oxley Act (SOX) requirements as they apply to inventory operations
Conduct and oversee quarterly SOX counts
Build the counting schedule in alignment with parameters set by the Director of IC to meet SOX compliance count deadlines
Pharmacy Oversight Responsibility (only applicable if a pharmacist is hired)
Provide direct pharmacist oversight of inventory-related functions, ensuring products meet pharmaceutical, safety, and handling standards
Serve as the primary sign-off authority for purity checks and Certificates of Analysis (COAs), streamlining processes that currently pull pharmacists from other departments
Responsible for NCR action completion and record keeping
Streamline line catalog item creation ensuring standardized nomenclature across the network
Formulate and execute inventory control protocols for pharmaceutical product receipt, storage, picking, packing, and shipping
Perform routine inspections and quality audits to evaluate SOP adherence and inventory discrepancies
Oversee all pharmacist tech workflow and operations within the receive and inventory functions of pharmacy fulfillment center
Prepare internal reports supporting defect-injection improvement efforts for the pharmacy fulfillment center
Oversee pharmacy technician trainees through registration, growing the internal technician pool available to Receiving, D&F, and Compounding
Team Leadership & People Development
Lead a team of salaried area managers and up to 30 hourly associates
Recruit, train, and develop IC personnel, providing coaching, feedback, and performance assessments to support their professional growth
Set clear objectives and targets for the IC team, aligning their work with organizational goals
Conduct shift scheduling and forecasting, and oversee task assignments to ensure adequate staffing against FC objectives
Evaluate team performance, offering development, recognition, and guidance
Promote a culture of accountability, teamwork, and continuous improvement across the IC team
Build a structured growth path for IC Specialists, supporting pharm tech certification required for Rx receiving
Process Improvement & Cross-Functional Partnership
Design and implement process optimization strategies to improve accuracy, throughput, and inventory turnover
Lead or actively participate in continuous improvement projects, applying lean principles to streamline processes, reduce waste, and increase productivity
Collaborate with cross-functional teams to instill inventory management best practices and drive continuous improvement initiatives
Partner with logistics, compliance, and pharmacy operations to maintain chain-of-custody and traceability
Represent IC in cross-site alignment on product data, sign-off processes, and inventory standards
Strategic Reporting
Create and deliver strategic insights, performance metrics, and initiatives to executive leadership
Communicate progress, obstacles, and strategic developments to leadership on an ongoing basis
Monitor key inventory and quality metrics and lead corrective and preventive actions (CAPA) as needed
You Have:
Required
Active Pharmacist license (RPh or PharmD) in good standing
3 years of related experience
Thorough understanding of the Sarbanes-Oxley Act (SOX), including experience conducting or overseeing SOX counts
Working knowledge of regulatory frameworks relevant to pharmaceutical distribution, including state board of pharmacy regulations, DEA/controlled substance handling, Good Distribution Practices (GDP), and Current Good Manufacturing Practices (CGMP)
Strong analytical, root-cause, and risk management skills, with the ability to translate findings into process improvements
Demonstrated ability to lead a team of salaried managers and hourly associates (up to ~30) in a fast-paced, high-volume environment
Preferred
Prior experience in pharmaceutical operations, logistics, or inventory control
Experience in a fulfillment center or distribution center environment
Experience training or supervising pharmacy technicians
Familiarity with lean principles and continuous improvement methodologies
Demonstrated interest in people management, scheduling, and team leadership
Salary Range: $0 - $0
Our Benefits
Offering competitive benefits are a top priority for our company; we are extremely proud of the benefits we are able to offer to employees. Some of the benefits our team members are able to enjoy include:
A dynamic, open & honest culture of collaborative co-workers where diverse perspectives are welcome & valued
Competitive pay with equity compensation
ESPP Plan
Flexible PTO
Holidays observances
Quarterly Mental Health Days
High-coverage medical, dental & vision (FSA & HSA plan options)
Pet Insurance
One Medical Membership
Disability Benefits
Employee Assistance Program
Life and AD&D Benefits
Fitness stipend
Backup childcare
Family forming resources
We are dedicated to building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
Hims & Hers is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Hims & Hers considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.
We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.
Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.
To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.