About this role
About Hauler HeroAt Hauler Hero, we’re on a mission to simplify and modernize the waste hauling industry. Our platform empowers haulers to run more efficient operations, strengthen customer relationships, and grow their businesses.
The RoleWe’re seeking an Implementation Associate to help onboard new customers and set them up for success on the Hauler Hero platform. This role combines structured project coordination, hands-on platform configuration, data handling, and clear communication to ensure customers launch smoothly and on time.
You’ll work directly with customers and collaborate with Sales, Product, Customer Success, and Support to guide new users through their implementation journey. This is a great fit for someone who is detail-oriented, organized, and enjoys solving operational problems while helping customers adopt new systems.
This position includes participation in a rotating weekend coverage schedule to ensure consistent support availability for our customers.
ResponsibilitiesGuide new customers through the onboarding process from kickoff through go-live
Configure Hauler Hero accounts, routes, users, and system settings to match customer workflows
Import, clean, and validate customer data to ensure accurate platform setup
Manage multiple implementation projects simultaneously while keeping timelines and milestones on track
Communicate project progress, risks, and next steps clearly to customers and internal teams
Document configuration decisions and setup details to support a smooth handoff to Customer Success and Support
Identify and escalate project risks or blockers early
Partner with Product and Engineering to surface recurring onboarding challenges and improvement opportunities
Contribute to internal playbooks, templates, and documentation that help the implementation process scale
QualificationsRequired1–3 years of experience in SaaS onboarding, implementation, project coordination, or a related customer-facing role
Strong communication and organizational skills with the ability to manage multiple projects simultaneously
Proficiency in Microsoft Excel or Google Sheets, including filtering, formatting, and basic formulas
Comfort learning and explaining technical workflows to non-technical users
Strong problem-solving mindset and ability to adapt quickly in a fast-paced environment
Experience working in structured project environments with defined milestones and timelines
Reliable internet connection and a distraction-free dedicated workspace
Nice to HaveExperience in logistics, operations, or vertical SaaS implementations
Familiarity with tools such as HubSpot, Jira, Notion, Scope, or similar project management systems
Exposure to payments platforms or mobile apps (Android)
Experience creating customer-facing documentation, Loom walkthroughs, or step-by-step guides
Understanding of the waste hauling or environmental services industry
Previous experience as a Hauler Hero user or customer
What We OfferOpportunity to make a meaningful impact in a critical, underserved industry
Collaborative, innovative work environment focused on learning and growth
Competitive salary and benefits package
Clear growth path into Implementation Lead or Customer Success roles
Remote-first flexibility with a distributed team across the U.S. and beyond
Paid time off, paid holidays, and a culture that values balance
Virtual team collaboration and occasional in-person offsites