About this role
General Medicine has raised $120M in Series B funding to build the healthcare store. General Medicine is a digital healthcare company with the vision of providing patients access to the best care for them, anytime, anywhere. Our patients are tech-savvy and frequently use online messaging services for their needs, with a heavy emphasis on convenience. We provide value by providing personalized services that are uniquely tailored to their specific needs, preferences, and expectations. We are a growing company that is striving to make the healthcare experience simpler for our patients. We expect our team members to contribute to the company vision by providing actionable feedback, critically think about our care model and contribute towards continuous improvement.
The Care Coordinator is a patient-focused role that helps successfully navigate the comprehensive care of our patients in their healthcare journey. This position delivers a delightful experience focused on empathy, clear communication and making things simple. The position is responsible for prioritizing and documenting administrative tasks in our internal tools and managing inbound/outbound calls. The position works closely to support our clinical team and strives to resolve all issues on behalf of the patient. This position reports to the Operations Manager and works collaboratively with the Director of Operations, Medical Director and clinicians.
Job Essentials
Appointment scheduling, notification, reminders, and troubleshooting
Receive inbound calls and place outbound calls from/to: patients, provider offices, insurance companies, labs and other individuals involved in our patients care
Prepare, organize, submit and manage care documentation in electronic medical records systems and other internal tools
Support our clinician team with a proactive mindset that includes prompt responses and high attention to detail
Support our patients health with empathy, clear communication, seamless transitions and simplifying steps where possible
Demonstrate knowledge of HIPAA regulations and maintain the confidentiality of patient information to be compliant with internal policies and procedures
Work collaboratively with the team to deliver a delightful patient experience
Self motivated and organized with excellent follow up and follow through on tasks
Other duties as assigned
Minimum Qualifications
High school diploma or equivalent
One year experience in a health care based patient service role requiring use of multiple software systems
Proficiency in computer software including electronic medical records, word processing, spreadsheets and calendaring
Excellent problem-solving skills and ability to navigate ambiguity
Effective verbal and written communication with the ability to thrive in a virtual environment
Knowledge of medical record management, medical terminology and healthcare billing practices
Time management and prioritization skills to manage multiple tasks successfully
Preferred Qualifications
Experience with using the Athena platform
Experience with medical billing submission, clarification and troubleshooting to optimize reimbursement
Experience collaborating with engineering and product teams
Experience with specialist referral processes, including insurance authorization and documentation requirements
Multi-lingual
Additional Job Information
Part Time (25hr/wk) positions available
Location: Virtual
Hourly wage: $22/hr