About this role
The Thuma team is seeking a Director of Home Delivery to lead our White Glove delivery experience, outbound delivery network and carrier strategy across parcel and freight carriers. This role serves as the owner of Thuma's outbound logistics function, responsible for managing all outbound carrier relationships, negotiating best-in-market rates and service agreements, designing and scaling our delivery network, and ensuring every delivery reflects the quality and care customers expect from Thuma.
The ideal candidate combines deep outbound logistics expertise with strong commercial instincts and a genuine passion for the customer delivery experience. They are equally comfortable negotiating a national carrier agreement, building a cost-per-order model, redesigning a middle-mile lane network, and raising the bar on what an in-home delivery should feel like. They understand that for a premium furniture brand, delivery is the final, and often most memorable, expression of the customer experience..
This leader will manage a team and will partner closely with Distribution and Delivery leadership, Fulfillment Operations, Customer Experience, Finance, Retail, and Executive Leadership to reduce cost while elevating delivery quality. Thuma's Headquarters is based in the historic Presidio neighborhood of San Francisco.