About this role
Submit CV and letter of interest to [email protected] as soon as possible. Applications will be reviewed on a rolling basis. Position Overview The Director of Operations is responsible for building, managing, and improving the internal systems, policies, infrastructure, and people practices that enable MWAC to effectively fulfill its mission. Key Responsibilities This position contributes to MWAC's mission by ensuring that staff, members, leaders, campaigns, and organizational priorities are supported by strong financial systems, clear HR practices, reliable technology, effective administration, and a healthy organizational culture. The Director of Operations works collaboratively with staff, Board members, vendors, consultants, and external partners to strengthen MWAC's internal capacity and long-term sustainability. As a member of the Senior Leadership Team, this position shares responsibility for the overall health, direction, and effectiveness of the organization. In addition to leading their area of responsibility, the role contributes to organization-wide strategy, resource allocation, organizational development, staff culture, and long-term planning, and is expected to act in the best interests of the organization as a whole. Manage MWAC's financial systems, processes, and controls in partnership with external bookkeepers and accountants, auditors, and other financial service providers. Develop and maintain annual organizational budgets, forecasts, and financial tracking systems. Monitor cash flow, spending, grant budgets, restricted funds, and financial risks. Prepare financial reports and analysis for senior leadership, the Board, and funders. Support grant administration, funding compliance, expense tracking, and financial reporting requirements. Ensure invoices, payments, reimbursements, payroll coordination, and financial records are accurate, timely, and well documented. Help senior leadership make informed decisions by translating financial information into clear analysis and practical recommendations. People + HR Systems Help develop a new organizational chart for MWAC that identifies clear roles and responsibilities and gaps to be filled. Build and maintain HR systems, policies, procedures, templates, and records. Coordinate recruitment administration, hiring processes, onboarding, offboarding, contracts, and staff orientation. Manage payroll coordination, benefits administration, vacation and leave tracking, and employment records. Support performance management processes, role clarity, work planning, staff development systems, and accountability structures. Ensure MWAC's people practices are legally compliant, values-aligned, anti-oppressive, and consistently applied. Help build a workplace culture rooted in clarity, care, accountability, sustainability, and collective responsibility. Develop systems and practices that support communication, feedback, learning, conflict resolution, and shared responsibility. Help ensure staff understand organizational policies, decision-making processes, expectations, and available supports. Support staff engagement, team rhythms, retreats, internal communications, and organizational learning processes. Identify culture, workload, capacity, or morale issues and help develop practical responses. Support an organizational culture that can hold both political urgency and staff sustainability. Internal Systems + Administration Build, improve, and maintain the internal systems that allow MWAC's work to run smoothly. Develop and maintain organizational policies, procedures, calendars, templates, filing systems, and operational documentation. Ensure organizational records, contracts, agreements, reports, and key documents are secure, organized, and accessible to the right people. Create systems that reduce reliance on informal knowledge, individual memory, and ad hoc coordination. Support internal planning processes, leadership meetings, staff meetings, Board proc...