About this role
Office Manager. Binners Inc. ? Toronto / GTA. Full-Time | In-Office.
About Binners: Binners is a growing construction services company specializing in demolition, disposal bin rental, construction labour and waste removal throughout the GTA and Ontario. Since 2018, we have grown into a team of approximately 50 people by building our reputation around one simple promise: Binners is Reliable. As we enter our next stage of growth, we are looking for an experienced Office Manager to take ownership of the day-to-day management of our office and administrative functions. This is an important leadership position within Binners.
The Role:
• We are looking for a mature, confident and highly organized Office Manager who knows how to run an office, manage administrative employees, deal professionally with customers and keep people accountable. • This is not an entry-level administrative position. • We want someone with significant professional experience who is comfortable taking ownership, making decisions and following through without requiring constant direction from the owners. • The right person will have the energy to work in a fast-moving construction environment combined with the experience and judgment to command respect from employees, customers and suppliers. • You will work closely with Binners' CEO and COO and become the primary person responsible for ensuring that the administrative side of the company runs effectively.
Key Responsibilities: Office & Administrative Management:
• Take ownership of the day-to-day operation of the Binners office. • Manage and support administrative employees and ensure responsibilities, deadlines and recurring tasks are completed. • Establish clear administrative processes, responsibilities and accountability. • Identify administrative problems before they reach ownership and take responsibility for getting them resolved. • Maintain an organized, professional and productive office environment. • Create and maintain company procedures, checklists and SOPs. • Coordinate communication between Sales, Operations, Accounting and Administration.
Team Management & Accountability:
• Provide day-to-day leadership to office and administrative employees. • Set expectations and follow up to ensure commitments are completed. • Address performance or accountability issues professionally and directly. • Help establish stronger routines, processes and standards across the office. • Be comfortable having difficult conversations when necessary. • Become someone employees can go to for answers and direction rather than escalating routine issues to ownership.
Customer & Vendor Communication:
• Handle escalated customer situations professionally and confidently. • Communicate with customers regarding administrative, billing, documentation or service issues when required. • Be comfortable speaking with project managers, contractors, suppliers and senior customer contacts. • Protect Binners' relationships while also protecting the company's interests. • Ensure important customer issues receive proper follow-up and do not fall through the cracks.
Accounts Receivable & Administrative Controls:
• Support the company's billing and collections processes. • Ensure overdue accounts receive appropriate follow-up and escalation. • Monitor administrative controls including customer documentation, credit information, purchase orders and required approvals. • Work with the accounting and collections team to ensure issues are identified ea