About this role
Sales Assistant
Merkley Oakes Sales Centre ? Iroquois, Ontario
We are seeking a professional, organized and customer-focused Sales Centre Administrator to support the day-to-day operations of the Merkley Oakes Sales Centre. This role is ideal for someone who enjoys working with people, takes pride in maintaining a polished environment and is comfortable managing administrative responsibilities in a busy, client-facing setting.
Schedule
- Monday to Wednesday: 12:00 p.m. to 7:00 p.m.
- Saturday and Sunday: 12:00 p.m. to 5:00 p.m.
- Availability for occasional community events outside regular hours may be required.
- The successful candidate may also be required to cover shifts at sales centres in other communities as operational needs arise.
Key Responsibilities
- Welcome visitors and provide a professional, friendly first impression.
- Learn the Merkley Oakes community, available homes, floor plans, features, finishes and local amenities.
- Answer general client and REALTOR® questions accurately and professionally.
- Direct detailed sales, pricing and contractual questions to the appropriate sales representative.
- Respond to telephone, email and online inquiries promptly.
- Enter new leads, client notes and follow-up activities into the CRM.
- Maintain accurate and up-to-date prospect and purchaser information.
- Assist with lead follow-up and appointment scheduling.
- Prepare information packages, price lists, floor plans and sales materials.
- Learn to prepare and complete sales-centre paperwork accurately.
- Establish and maintain organized electronic and physical files.
- Assist with document collection, data entry and administrative tracking.
- Maintain spreadsheets, reports and sales-centre records.
- Track inquiries, appointments, visitor traffic and lead activity.
- Provide regular administrative and activity reports to management.
- Keep the model home, sales centre and client-facing areas clean, organized and presentation-ready.
- Ensure brochures, signage and marketing materials are current and properly displayed.
- Conduct routine walkthroughs of the model home and surrounding sales-centre area.
- Identify and report deficiencies, damage, maintenance concerns or safety issues promptly.
- Coordinate service visits and follow up on reported deficiencies when required.
- Assist with open houses, special promotions, community events and local outreach initiatives.
- Provide coverage and administrative support at other community sales centres when required.
- Support the sales team with day-to-day administrative and operational tasks.
- Maintain confidentiality when handling client, purchaser and company information.
- Follow company procedures and ensure a consistent, professional client experience.
Qualifications
- Previous administrative, customer-service, real estate, construction or sales-centre experience is an asset.
- Proficiency in Microsoft Word and Excel.
- Strong general computer skills and the ability to learn CRM and document-management systems.
- Excellent verbal and written communication skills.
- Professional, polished and presentable.
- Highly organized with strong attention to detail.
- Dependable, punctual and able to work independently.
- Comfortable speaking with clients, REALTORS®, tradespeople and community partners.
- Able to prioritize responsibilities and follow through on assigned tasks.
- Willingness to learn about new-home construction, the community and the sales process.
- A valid driver?s licence and reliable transportation are required due to the possibility of working in other communities.
What We Are Looking For
The successful candidate will be warm, capable and detail-oriented, with the confidence to manage the sales centre independently. They will understand that every visitor should receive attentive, professional service and that the presentation of the sales centre and model home is an important part of the client experience.
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