About this role
What We DO!
Leadership:
• Consults with restaurant management and Ops, providing HR guidance when appropriate.
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Serve as the point of contact for all benefit questions, deductions, enrollments, reconciliations, recruiting, etc.
• Provides HR policy guidance and interpretation.
• Participates in the evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
• Partner with accounting on payroll, including deductions, PTO, new-hires, terminations, etc.
Execution:
• Analyzes trends and metrics in partnership with the HR group to develop solutions, programs, and policies.
• Manage employee changes, terminations, and other employee lifecycle changes.
• Manages and resolves complex employee relations issues. Conducts effective, thorough, and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Maintain positive relationships with managers and employees and serve as an HR Business Partner for change and understanding of HR and Company policies.
Results:
• Provides day-to-day performance management guidance to restaurant management (e.g., coaching, counseling, career development, disciplinary actions).
• Identifies training needs for business units and individual executive coaching needs.
• Assist with on-the-job injury and workers' compensation claims.
• Must be proactive on safety and work with the HR Director on strategies for enforcing a safe work environment.
How we do it! (Qualities that make you an amazing candidate for this position!)
Composure:
• The ideal candidate needs to be cool under pressure.
• Does not become defensive or irritated when times are tough.
• Is considered mature.
• Can be counted on to hold things together during tough times.
• Can handle stress. Is not knocked off balance by the unexpected.
• Doesn't show frustration when resisted or blocked.
• Is a settling influence in a crisis.
Conflict Management:
• The ideal candidate steps up to conflicts, seeing them as opportunities.
• Reads situations quickly.
• Good at focused listening.
• Can hammer out tough agreements and settle disputes equitably.
• Can find common ground and get cooperation with minimum noise.
Approachability:
• The ideal candidate is easy to approach and talk to.
• Spends the extra effort to put others at ease.
• Can be warm, pleasant, and gracious.
• Is sensitive to and patient with the interpersonal anxieties of others.
• Builds rapport well.
• Is a good listener.
Informing:
• The ideal candidate provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization.
• Provides individuals with information so that they can make accurate decisions.
• Is timely with information.
Dealing with Paradox:
• The ideal candidate can act in ways that seem contradictory.
• Is very flexible and adaptable when facing tough calls.
• Can combine seeming opposites like being compassionately tough, stand up for oneself without trampling others, and set strong but flexible standards.
• Can act differently depending upon the situation.
• Is seen as balanced despite the conflicting demands of the situation.
Ethics & Values:
• The ideal candidate adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times.
• Acts in line with those values.
• Practices what he/she preaches.
What you bring!
• Bilingual (English & Spanish) Preferred
• 5+ years of HR experience
• Excellent verbal and written communication skills.
• The capability to apply discretion and sound judgment in managing complex processes, decisions, and handling sensitive information.
• Strong working knowledge of employment laws and regulations (ADA, EEO, FMLA, FLSA) and the ability to appropriately spot employment risk issues.
• Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.
• Exceptional attention to detail and ability to balance multiple assignments
What Motivates Us!
• Starting pay: $70,000 with a 10% quarterly performance bonus program
• Paid Time Off (PTO) program
• Health, Dental, Vision, STD, LTD, Life, & Supplemental options
• 401k enrollment with company match (eligible after 1 year of service)
• Tuition Reimbursement up to $2,000 (eligible after 1 year of service)
• Casual work environment – celebrate your authentic individuality
• Leadership development opportunities – we aim to promote from within our organization
Physical/Mental Requirements
• Uses a personal computer approximately 40 hours a week
• Uses telephone and email to communicate with customers, both internal and external, approximately 2-4 hours per day
• Sits approximately 5-8 hours per day
• Willingness to travel occasionally, approximately up 10% (locally in ATX as needed and occasionally to Houston, Dallas, and Plano)
• Occasional weekend work may be required