About this role
Combining hospitality, organization, and a passion for wellness, you will help create the welcoming first impression that shapes every visit to The Rec Center at Wisteria. As a Front Desk Associate, you'll serve as a trusted resource for members, associates, and their guests by providing information, facilitating memberships and transactions, supporting daily operations, and helping maintain a safe, organized, and client-ready environment. Whether greeting a returning member, assisting a first-time visitor, or helping the team prepare the facility for the day ahead, your work contributes to an experience built on service, wellness, and community. This role offers an opportunity to build expertise in hospitality, recreation operations, guest relations, and wellness-focused service while supporting one of Wisteria's most active and engaging destinations.
What You Will Create
• A welcoming first impression by greeting guests warmly, answering questions, providing accurate information, and helping every visitor feel comfortable and confident during their time at The Rec Center and The Community Center at Wisteria
• Meaningful member and associate relationships through membership registration, facility tours, program information, issue resolution, and thoughtful day-to-day service
• Confidence and trust in every transaction through accurate POS operation, responsible cash handling, financial documentation, and adherence to established operational procedures
• A client-ready recreation environment by supporting cleanliness, organization, equipment readiness, inventory management, and presentation standards throughout the facility
• Safe and enjoyable wellness experiences by promoting facility guidelines, identifying and reporting safety concerns, supporting emergency procedures, and helping guests use amenities appropriately
• Operational readiness by executing opening and closing procedures, receiving deliveries, maintaining accurate records, and ensuring the center is prepared for daily activity
• A well-supported recreation operation by assisting in multiple areas of the facility, including the welcome desk, fitness facility, pool operations, sports courts, special events, and other assigned responsibilities
• Strong connections within the Wisteria community through professional communication, collaborative teamwork, and a genuine commitment to associate and member satisfaction
What You Can Expect
• A highly visible, client-facing role where hospitality, wellness, recreation, and community engagement come together with associates and their families
• Opportunities to work across multiple areas of The Rec Center and The Community Center at Wisteria, including the welcome desk, fitness facility, pool operations, sports courts, and special events, based on operational needs
• Daily interaction with members, associates, guests, leadership, and resort partners, requiring professionalism, communication, and sound judgment
• An active environment that balances administrative responsibilities, guest service, facility support, and operational readiness
• Responsibility for supporting safety standards, facility presentation, equipment readiness, and guest satisfaction throughout the center
• Opportunities to develop expertise in recreation operations, wellness programming, membership services, hospitality, customer service, and emergency response
• A physically active role that may involve extended periods of standing, walking, cleaning, lifting, carrying, and working outdoors in varying weather conditions
• Flexible scheduling that may include early mornings, evenings, weekends, holidays, and seasonal business demands
• Opportunities to strengthen hospitality and wellness expertise while building experience that can support continued career growth within the resort
What You Bring
• A respectful, inclusive, people-centered, and solution-oriented approach to service
• Genuine enthusiasm for helping people feel welcomed, informed, supported, and confident in a wellness and recreation environment
• Strong interpersonal and communication skills with the ability to build rapport with clients, members, and fellow associates
• A calm, professional demeanor and the ability to respond thoughtfully when priorities shift or challenges arise
• Strong organization, initiative, and attention to detail when managing multiple responsibilities throughout the day
• The ability to work independently while contributing positively to a collaborative team environment
• Sound judgment, personal accountability, and a commitment to maintaining safety and operational standards
• Openness to feedback, continuous learning, and personal growth within a hospitality and wellness-focused operation
Qualifications
• High school diploma or equivalent required
• Previous experience in hospitality, recreation, fitness, wellness, customer service, retail, or a related guest-facing environment preferred
• Current CPR/AED and First Aid certifications preferred, or the ability to obtain and maintain certifications within 60 days of hire
• Ability to serve as a first responder during emergency situations and follow established emergency protocols
• Ability to effectively operate POS systems, technology platforms, and other systems required for daily operations, with an ability to perform basic mathematical functions and accurately handle cash and financial transactions
• Ability to communicate effectively in English
• Ability and willingness to work across all areas of The Rec Center and The Community Center at Wisteria as operational needs require
• Ability to perform the physical requirements of the position, including prolonged standing, walking, lifting, carrying, cleaning, and working outdoors in varying weather conditions
• Ability to work a flexible schedule, including early mornings, evenings, weekends, holidays, and varying shifts as business needs require
Additional Information
This job description reflects the primary responsibilities and qualifications associated with the position and is intended to provide a general understanding of the role. Responsibilities may evolve as business and operational needs change, and additional duties may be assigned to support the operation and resort.
Begin a Meaningful Career at Nemacolin
At Nemacolin resort in Pennsylvania's Laurel Highlands, foundational roles form the heart of the guest experience and the beginning of many long-term careers. Each day brings the opportunity to learn new skills, build confidence, and contribute to a team that values hard work, kindness, and pride in service. Whether entering hospitality for the first time or continuing a professional journey, the environment encourages growth, connection, and steady advancement.
Associate team members from a wide range of experiences come together to create something exceptional, supported by leaders who provide guidance, recognition, and encouragement along the way. Many leaders within the resort began in hourly roles, building successful careers through dedication, mentorship, and continuous learning.
Growth & Development
• Paid training and structured onboarding
• Hands-on learning and cross-department opportunities
• Clear pathways for advancement and internal promotion
• Recognition through individual and team honors
Benefits & Everyday Perks
• Competitive hourly wages and attractive 401(k) program
• Medical, dental, and vision coverage for eligible associates
• Paid time off and holiday compensation
• Discounted associate meals and uniform services
• Savings across resort dining, retail, spa, and activities
• Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
A role at Nemacolin opens the door to skill-building, meaningful relationships, and a future shaped through experience and opportunity.
Bring your passion. Grow your career. Create Real Life Magic.
About Nemacolin
A private, family-owned, and woman-owned luxury resort unlike anything else in the hospitality industry, Nemacolin spans more than 2,200 breathtaking acres in Pennsylvania's Laurel Highlands. Recognized by Forbes Travel Guide, AAA, and Preferred Hotels & Resorts, this four-season destination blends refined hospitality with creativity, craftsmanship, and a spirit of adventure that defines every guest and member experience.
Distinctive accommodations, immersive experiences, and a culture grounded in artistry and service excellence come together to create a setting where guests, members, and associates find inspiration. Across the resort, Real Life Magic is brought to life through meaningful moments, genuine connection, and a shared commitment to delivering something truly exceptional.
Visit Nemacolin.com to step inside the story, explore the experiences, and discover what draws people to Nemacolin. Then, imagine where this opportunity could take you as part of your own remarkable journey.