About this role
The Sun Valley Ski & Ride team seeks an enthusiastic Guest Relations and Sales Representative Lead to join a team dedicated to providing an exceptional experience for Ski & Ride guests. The successful candidate(s) will provide consistent delivery of exceptional guest experiences and develop effective and respectful teamwork with Ski & Ride Guest Relations staff and Supervisors.
Duties & Responsibilities
• Committed to providing exceptional customer experiences to each Sun Valley Ski and Ride guest.
• Greet and assist guests in a friendly, helpful, and respectful manner.
• Demonstrate excellent communication skills both in person, on computers, and on the phone.
• Display operational excellence by following Ski and Ride policies and procedures—efficiently and consistently at each mountain location.
• Confidently sell Ski and Ride lessons and lift ticket products based on guests needs.
• Maintain accurate knowledge of all lessons, specialty programs, and rate details.
• Perform cashiering duties by accurately processing transactions and adhering to company data privacy standards.
• Assist Ski and Ride Administration, Guest Services Staff, and Supervisors as needed.
• Provide information to guests about Ski and Ride and the surrounding area.
• Serve as a public relations representative for Sun Valley Resort—on and off the job.
• Comply with the Sun Valley Employee Handbook and Ski/Snowboard Procedures—including grooming, dress, and behavioral standards.
• Champion teamwork and cooperate with all Sun Valley employees and co-workers in performing their duties.
• Assist in training and maintaining skills across the sales team.
• Work closely with the supervisor team
• Track opening and closing duties as well as taking operational notes.
• Responsible for greater product inventory control and communicating changes to the sales team
• Able to assist with instructor scheduling changes and deeper problem solving behind the desk.
• Able to coach other desk staff and be the first go to for assistance from sales representatives
• Complete transactions accurately and in a timely manner
• Perform other jobs and responsibilities as assigned.
Qualifications:
• Guest services and sales experience
• Interpersonal and professional communication skills
• Computer skills – RTP and Microsoft proficiency - preferred
• Adaptable and willing to learn, grow, and improve
• Ability to read, write, speak, and comprehend English fluently – required
• Must be able to work weekends and holidays, with flexible hours, throughout the season (November through April)
• Able to remain focused in an office environment for extended periods of time, often for the full shift
• Can safely lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds
• Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching