About this role
Essential Duties/Core Competencies:
• Greets all guests at the Players' Club.
• Processes Players' Club applications.
• Distributes rewards to Players' Club members as indicated.
• Provides feedback to marketing department on specific issues as they relate to the club and to the guests.
• Provides assistance in execution of promotions, programs and drawings as requested by supervisory staff.
• Receives direction from marketing department and effectively communicate to guest
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.
• Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results.
• Must always be respectful and considerate of all viewpoints, situations.
• Puts the guest at the forefront of every decision.
• Ability to understand player system requirements.
• Inspire confidence by exhibiting business acumen, good judgement and the ability to view the big picture demands of the company.
• Ability to excel in a detail-oriented, deadline-driven environment.
• Excellent verbal and written communication skills.
• Strong interpersonal and guest service skills.
• Ability to work with/for multiple employees.
Work/Educational Experience:
• Must be 18 years or older.
• Must have a High School Diploma or GED.
• One (1) year's experience in guest service.
• Knowledge of marketing program and/or ability to learn.
• Knowledge of computer systems.
• Knowledge of promotional system set up and/or ability to learn.
• Must be able to obtain and maintain the appropriate gaming license through to the New York State Lottery.