About this role
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
• Inspect Guest Rooms
• Conduct detailed inspections of guest rooms, suites, and assigned areas to ensure they meet established cleanliness, presentation, and quality standards.
• Verify Room Readiness
• Inspect rooms for cleanliness, proper setup, functioning amenities, and readiness for guest occupancy before releasing rooms to Front Desk.
• Identify and Report Deficiencies
• Identify cleaning, maintenance, damage, or safety concerns and communicate issues to the appropriate department for resolution.
• Maintain Quality Standards
• Ensure housekeeping employees consistently follow department standards, cleaning procedures, checklists, and established service expectations.
• Provide Feedback and Coaching
• Communicate inspection results with housekeeping team members and provide coaching or direction when standards are not met.
• Coordinate Room Priorities
• Work closely with Housekeeping Supervisors, Front Desk, and other departments to prioritize rooms based on occupancy, arrivals, departures, VIPs, and operational needs.
• Conduct Public Area Inspections
• Inspect assigned public areas, hallways, elevators, employee areas, and other designated spaces to ensure they are clean, safe, and properly maintained.
• Monitor Safety and Sanitation
• Identify potential safety hazards, sanitation concerns, or policy violations and ensure they are promptly addressed and documented.
• Document Inspection Results
• Accurately record inspection findings, room status, deficiencies, and follow-up actions using the property's designated systems or documentation processes.
• Support Guest Experience
• Maintain a strong focus on guest satisfaction by ensuring rooms and public areas meet the property's standards for cleanliness, comfort, appearance, and overall presentation.
• Performs other duties, including special projects, as needed and directed.
Qualification Requirements:
Demonstrated knowledge of hotel operations, rules and regulations. Demonstrated experience performing within specific deadlines or under pressure.
EDUCATION AND/OR EXPERIENCE:
One (1) or more years of recent and related successful experience in hotel housekeeping experience.
BENEFITS AND COMPENSATION:
$19.00- 23.00 hour based on experience Full Time and Part Time available.
Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.