About this role
• Responds to customer technical inquiries and difficulties by telephone with a detailed working knowledge of Davis-Standard control systems and our in-house service computer systems.
• Promotes and performs paid service calls, resolves all related problems; and trains customer personnel. General knowledge in troubleshooting mechanical systems.
• Submits in a timely manner accruals written reports including all service work done, follow up action required, and submits to the customer or approval.
• Keeps accurate records of travel and living expenses in accordance with company policy. Plans and submits reports in a timely manner as directed by Service Manager, makes timely and cost-effective travel plans.
• Responsible for maintaining positive sales-oriented relations with all OEM customers and end users within the various departments of Davis-Standard.
• Insures that replacement parts are properly expedited to meet the needs of the customer.
• Insures that the terms and conditions of sale applied to service are met.
• Works closely with Davis-Standard sales force in developing sales leads for new equipment.
• Works on and completes administrative projects as directed.
Qualifications and Experience:
• Ability to travel, up to 100% of the time.
• 3-5 years of experience in the field, or related experience.
• High School or Technical school diploma
• Experience with Microsoft Excel, and ERP systems (Epicor preferred)
• Ability to troubleshoot extrusion systems