About this role
Salary: £40,000 - 45,000 per year
Requirements: 5+ years of experience in software or technical support at Tier 2 or aboveStrong troubleshooting skills across operating systems and applicationsHands-on experience with SQL, servers, and on-premises softwareA related degree or equivalent hands-on experienceRental-industry experience or experience with our Syrinx platform is an advantage Responsibilities: Diagnose and resolve complex issues that Tier 1 support cannot resolveAct as a fast and thorough escalation point for our teamWork with our development team to reproduce defects and resolve them permanentlyMentor Tier 1 technicians, develop our knowledge base, and proactively address stability issues Technologies: SupportSQL More:
We are Point of Rental, and since 1982 we have built software used by hire businesses in 77 countries. In this role, you will support our UK team from Reading in a hybrid working arrangement, collaborating with colleagues in our global support organization across the UK, US, and Australia. We offer a technical career path, a pension, holiday entitlement with a festive break, and—after probation—a KPI-linked quarterly bonus, Bupa Dental Care, Pure Gym membership, Cycle to Work, life assurance, and an Employee Assistance Programme. Our team is guided by our EPIC values: Empowering, Principled, Innovative, and Caring.
last updated 41 week of 2026