About this role
Salary: £28,000 - 35,000 per year
Requirements: Experience in an IT support roleGood working knowledge of Windows 10/11 and common business applicationsExperience administering Microsoft 365 users and servicesUnderstanding of basic networking concepts, including DHCP, DNS and Wi-Fi troubleshootingStrong troubleshooting and problem-solving abilityAbility to manage multiple tasks and prioritise support ticketsClear communication skills and confidence speaking with non-technical usersA methodical and professional approach to resolving issuesBeneficial: MSP experienceBeneficial: In-depth Microsoft 365 administration experienceBeneficial: Experience with helpdesk tools such as Halo or FreshdeskBeneficial: Experience with RMM tools such as NinjaOneOwn vehicle and a full UK driving licence; mileage is paidWithin commuting distance of our office in ShenleyPatient, calm and professional under pressureHonest, reliable and hardworkingTeam-oriented, with a willingness to support othersKeen to learn and open to feedbackStrong organisation and time-management skillsAdaptable and proactive Responsibilities: Take ownership of support tickets from investigation through to resolution, escalating or collaborating with colleagues where neededCommunicate directly with clients and keep them informed of progressTroubleshoot Windows, Microsoft 365 and common business applicationsSupport Microsoft 365 environments, including user administration and device managementCarry out basic network troubleshooting, including Wi-Fi, DHCP, DNS and connectivity issuesSupport onboarding and offboarding processes for client staffAssist Senior Engineers with project delivery and system improvementsUndertake occasional out-of-hours project work or emergency call-outs, with time off in lieuHelp test and implement new technologies or services where appropriateContribute to internal documentation and knowledge sharingWork directly with users to troubleshoot problems and help keep client systems running smoothlyHelp deliver client projects, which may include Microsoft Intune deployments, security improvements such as MFA and Conditional Access, device lifecycle management, onboarding and offboarding processes, and office and SME network upgradesVisit client sites across the region when required and represent our company professionally Technologies: CloudSupportMicrosoft 365Microsoft IntuneNetworkSecurityWindowsOffice 365 More:
We are Speak Digital, a Managed Service Provider offering support, consultancy and cloud services. Since 2010, we have been a trusted partner to small and medium businesses across London, Hertfordshire and Essex. We are a small technical team, and our engineers work closely with clients to deliver practical solutions and responsive support. This role offers exposure to a wide range of technologies and opportunities to develop skills in Microsoft 365, cloud platforms and endpoint management. It is based at our Shenley office, with occasional client visits in Hertfordshire, London and Essex, and the option to work from home up to two days per week after the probation period. Working hours are 9:00am to 5:30pm, Monday to Friday. The salary is £28,000–£35,000, depending on experience and qualifications. Benefits include 20 days holiday, increasing with length of service, plus public holidays, a pension, health insurance and gym membership options.
last updated 41 week of 2026