About this role
Job Purpose
To oversee and streamline the daily operations of the sales support team by coordinating cross-departmental efforts from quotation to final dispatch. The position secures client retention, drives business development support and assists with ensuring departmental sales targets are met effectively.
KEY RESPONSIBILITIES
• Coordinate the end-to-end processing of product and equipment orders, ensuring accuracy from quotation to final delivery.
• Process quotations, delivery notes and invoices in accordance with company pricing and approval policies
• Serve as the primary bridge between the sales team and key internal departments (Logistics, Finance, and Operations) to ensure product availability and reliable delivery timelines for clients
• Source quotations as well as procure various non-stock items from local and foreign suppliers.
• Ensure local purchase invoices and purchase orders are logged and forwarded to accounts payable department.
• Review delivery note report to ensure invoicing in accordance with company policy and provide status report to operations team monthly.
• Provide customers with product and service information.
• Assist with managing and updating the weekly sales pipeline and quotation log to ensure accurate revenue forecasting
• Oversee accurate data entry of quotations and invoices into customer portals, ensuring compliance.
• Conduct market research to track competitor pricing.
• Supervise and mentor the Industrial Customer Service Representative (CSR) to optimize and maintain a seamless order flow.
• Monitor and analyze telemarketing campaign to track performance metrics and improve lead conversion rates.
• Maintain and audit the CRM database to ensure data integrity.
• Assist with generating customer coverage reports weekly for analysis.
• Demonstrates active adherence to all relevant Health, Safety and Environmental (HSE) policies and procedures, while also promoting HSE awareness.
• Responsible for Team compliance as it relates to Health, Safety and Environmental (HSE) policies and procedures.
• Performs other related responsibilities that may be required to enhance the operations of the Company.
KNOWLEDGE & EXPERIENCE
• A minimum of five (5) CSEC/GCE O Level passes, including English Language and Mathematics.
• A minimum of two (2) years’ experience in Administration or a similar position.
• Proficiency in the Microsoft Suite of products.
KEY COMPETENCIES
• Excellent organizational skills.
• Team oriented.
• Excellent communication skills, both oral and written.
• Excellent interpersonal skills to bridge the gap between the client and internal teams.
• Displays a high degree of autonomy, proactive initiative, and accountability.
• Detail oriented.