About this role
We are seeking a motivated and experienced professional to join our CERS Training. The ideal candidate will have a strong background in processing disability claims, a passion for helping others learn and grow, and experience in training, teaching, coaching, or facilitating learning programs.
This is an in-office position. Daily, in-office attendance is expected to support hands-on training, collaboration, and Colleague development.
Job Description:
• Create and maintain training materials for operational systems and processes. • Responsible for developing, coordinating and facilitating trainings and trainer support, as well as curriculum for CERS Colleague onboarding. May include job-specific tasks, which could include multiple systems, disability/medical claim processing, Customer communications via phone/email/chat, fraud, Flex/HRA/HSA processing/administration, individual billing, life, annuity processing, etc. • Audit, document and report audit performance metrics for CERS Colleagues and provide weekly assessment feedback to trainees and management to ensure performance requirements are attained.
Job Requirements:
• Bachelor's degree from four-year college or university; in lieu of Bachelor's degree, position requires 3-5 years experience for job-related tasks. • 5 years experience in organization/corporate environment, or 3 years in training and development, insurance, claims or related job. • Technical expert in assigned area of software used by operational area. May include Life, Claims, Billing, Annuities or Call Management. • Strong computer skills. • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). • Strong organizational skills. • Strong interpersonal skills. • Excellent documentation, oral and written communication skills. • Excellent presentation skills. • Expert knowledge of AFA products and services. • Ability to provide and receive feedback. • Excellent time management skills. • Ability to work in a team environment, as well as work independently.
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