About this role
JOB PURPOSE
• Improving body shop efficiency with Revenue • Supplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc. • Lead Innovations in Body shop to improve efficiency like AI etc. • Ensure adherence to repair quality & paint process quality • Enhance dealer manpower skill and capability through training and control
Responsibilities: 1. Body & Paint revenue growth
• Drive B&P workshop inflow growth across dealer network • BP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team. • Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions. • Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations. • PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews. • Quarterly Review with vendors for ORC Reconciliation and Improvement of Business. • Raising the Paint ORC Invoices for collection of Business Auxiliary Charges. 2. Lead Innovations: Digital estimation through Artificial Intelligence
• Enhancement of AI system for new innovative services • Monitoring and improving of AI estimates through AI • Dashboard for AI Penetration & Revenue • Meeting with vendors to address the dealer concerns. • New Model integration in system • Review with weak dealers along with Field team 3. Paint Company Management (including Paint Drop Shipment)
• Manage strategic relationships with paint companies and allied vendors • Drive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network • Conversions of dealers in paint Drop Shipment • Execution of Paint Orders from Ware house. 4. Ensure adherence to repair quality & paint process quality
• Improve repair quality and first-time-right ratio. • Monitor Rework percentage, Quality audit scores • Conduct technical audits and process gap analysis. • Ensure proper usage of Repair tools & equipment • Support implementation of advanced repair techniques. 5. Enhance dealer manpower skill and capability through training and control
• Identify technical skill gaps across dealer manpower • Prepare annual training roadmap • Monitor training effectiveness • Drive adoption of new repair technologies and innovation 6. Collaboration with Insurance Companies
• Build strong coordination with insurance companies and surveyors • Support dealers in accident business generation activities • Target Finalization and monitoring. Dealer dispersion management. • Coordinate with NRFSI to launch the new schemes & channel partners for better coverage. • Arranging the steering committee with Insurance Partners for Quarterly Review 7. Road Side Assistance
• Drive Roadside Assistance (RSA) business performance across the dealer network • Monitor RSA penetration, vendor performance, customer experience, claim processes • Securing RSA Budget, Negotiation With vendors for best price, Floating of RFQ to get the best quotes • Finalization RSA Retail prices and schemes • RSA Payment execution monthly. • Monthly meeting with vendor for customer concern addressal and improvement action plan. • Dashboard-->Parato Anlaysis of Concerns-->Action followup from TCS to reduce the concerns EDUCATIONAL QUALIFICATIONS Diploma / BE - Mechanical, Automobile or equivalent Sound experience on Body & Paint Operations and Insurance claim management Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint, Min 8+ years of experience in OEM Aftersales operations in HO Should have good understanding on dealer aftersales processes. Should have sound knowledge of business & marketing
Gurugram Haryāna India