About this role
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Then you might be the newest addition to our System and Product Support team in Passenger Revenue Operations as Capacity Specialist.
Be part of the movement – and play your part.
About the role
As a Capacity Specialist, you play a key role in capacity configuration, maintenance, and operational support across our Passenger route network. Working closely with colleagues in Operations, Revenue Operations and Technology & Innovation teams, you ensure we always have the right vessel and capacity available for sale.
The role combines hands‑on system configuration with continuous process development and optimisation. You will be responsible for launching sailings, managing in‑year schedule and vessel changes, and supporting reliable, standardized capacity setups across routes. Through strong structure, ownership, and collaboration, you help reduce operational risk and manual errors.
You will be part of the System and Product Support team within Passenger Revenue Operations — a diverse, collaborative, and data‑driven department of 19 colleagues across Europe. The role is based at our Headquarters in Copenhagen and reports to the Head of System and Product Support.
In this role, some of your primary tasks will be:
Capacity configuration and departure launch
Own the configuration of sailings for annual departure launches across assigned routes
Execute ad hoc and in‑year schedule and vessel changes in line with approved operational decisions
Ensure all departures are correctly configured according to agreed schedules, capacity frameworks, and commercial constraints
Schedule change process development
Define, maintain, and continuously improve processes for schedule change execution
Support clear handovers, timelines, and ownership across stakeholders
Reduce manual errors and operational risk through improved structure and governance
Process ownership and standardization
Maintain and further develop configuration processes that provide a reliable foundation for Revenue Managers
Ensure processes are documented, version‑controlled, and aligned with business rules and system requirements
Identify inconsistencies across configurations and drive scalable, standardized solutions across routes
Cross‑functional collaboration
Act as an expert on schedule and capacity setup
Support cross‑route and cross‑functional projects related to system and process improvements
About you
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. With this in mind, we think that you are technically minded and motivated by seeing tangible results from your work. You enjoy working at the intersection of commercial, operational, and technical teams, and you thrive in an environment where priorities can shift and collaboration is essential
We know great candidates come from many backgrounds, so you may not tick every box — and that’s okay. Experience that could help you succeed in this role would be:
A strong system configuration background
The ability to work independently, manage pressure, and prioritize effectively
Clear communication and stakeholder management skills
A structured, detail‑oriented mindset with high standards for data accuracy
A proactive and curious approach to improving ways of working
Enjoyment in working deeply with details and system configuration, while continuously thinking about how things can be done smarter
What success looks like in this role
Accurate and timely configuration of sailings at both annual launch and during in‑year changes
High‑quality, standardized processes adopted across routes
Reduced errors and rework related to schedule and capacity setup
Clear, efficient schedule change processes understood and followed by all stakeholders
Strong collaboration across Passenger Revenue Operations and the wider organization
Working at DFDS
Join the movement and grow with us.
You will be a valued member of a diverse team at DFDS and help drive change together. At DFDS, we believe that development happens first and foremost through activities in the workplace.
We promote a great workplace with a diverse and vibrant community and a healthy work/life balance. At our Copenhagen headquarters, we enjoy a modern workspace with award-winning facilities, different work zones, own game room, fitness facilities, canteen and a café with a rooftop terrace with a beautiful ocean view, all just 5 minutes from the nearest train & metro station.
Are we a match? Then what are you waiting for? Apply now. If this role excites you and you believe your skills and experience match, we would love to hear from you. Please submit your CV and application in English. We review candidates on an ongoing basis.
We look forward to hearing from you.