About this role
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JOB DESCRIPTION Job Title: Coordinator Team: Invoicing Reports To: Team Leader OVERVIEW: The position of Invoicing Coordinator consists of being responsible to produce and dispatch correct invoices to customers within the assigned geographic area and/or customer portfolio according to established procedures. Key Responsibilities & Tasks:
• Complete a basic check on all invoices including delivery note, products and quantities supplied, prices, charges, discounts, etc…
• Liaise with the respective Customer Services regarding missing customer terms and prices and with the supply chain for missing or doubtful delivery notes, quantities, costs and charges
• Match the relevant delivery receipt note to the invoice when applicable
• Match the relevant supporting documents for cylinder invoices
• Coordinate and control dispatch of electronic invoices to assigned customer portfolio as per guidelines provided by Customer Services and within the set performance timeframe
• Send manual invoices to printer in local Customer Services as soon as the invoices are correct and ready for dispatch in order to minimize the invoice lay days
• Provide first point of contact for Customer Services regarding missing invoices and copy invoice requests
• Escalate directly to respective Customer Services on problems related to electronic invoices dispatch failure and late invoices /delivery receipt notes.
• Follow up complaints/ non compliances through improvement/complaint system in place. Qualifications, Requirements and Additional Preferences
• Diploma / Degree Holder
• Has 2 to 4 years of related work experience
• Good understanding about nature of the job, process and other related tasks
• Problem Solving- Ability to solve minor issues in daily routines Skills and Competencies Language Skills
• Good Business English writing and speaking skills (able to express thoughts using the good common English phrases) Computer Skills
• MS Excel - Tables & Formatting/Conditional Formatting/Data Tables & Excel Shortcuts
• MS outlook / Email - Able to write both formal and informal emails clearly
• Basic knowledge of ERP system / Office 365 Individual Competencies
• Ability to perform the tasks assigned to them independently or with minimum supervision
• Attention to Detail
• Quick Learner
• Committed and Able to deliver
• Team Player - Able to collaborate with team members, Be flexible and positive attitude
• Achieve monthly KPI targets set by the management team -Maintain Error Ratio -1% -Lay days -Individual Productivity -Handling Days -Response Time
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